Transn Procng Opss Mgr
Mphasis · Pune · onsite · Posted 1d ago
Not disclosed8–10 yrsfulltimeSourced from
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About this role
Job Description – Operations Manager
(Project Money)
(Project Money)
- Role & Responsibilities
- Operations Management: Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders
- Performance trend review and analysis: Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA's
- Leadership Reporting: Periodically review and report LOBs (line of business) metrics to Sr. leadership and suggest performance improvement areas
- Operations Risk Management: Identify risk environment for the LOBs, implement and manage effective controls with help of support departments
- Process Management Planning: Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign OM/AM/UM responsibilities & orgs to be in lines with changing business as well as stakeholders requirements
- Manpower and Skill-Metrix: Periodic review of talent spread and skill matrix with timely governance of recruitment and onboarding of operations staff. Skill based alignment of talent within the LOB's
- Problem Analysis and Resolution: Be able to perform and train AM's/UM on identifying core challenges (team, individual, process, job, client etc.) and help create a solution-oriented team
- Identify process improvement opportunities with competency in coordinating & implementing different transformation methodologies
- Lead stakeholder connects with effective client communication through available communication channels and maintain positive customer sentiment and relationship
- Ability to interpret organization, business as well as client requirements and act with agile approach
- Scheduled/ad-hoc governance and financial reporting
- Incentive & Revenue Loss Prevention: Effectively monitor performance SLAs and ensure smooth delivery of the committed volume. Incentive maximization and identify ops expansion areas within the LOBs
- Compliance Adherence: Accountable for adherence of ISO/PCI compliance controls, audit requirements within the LOBs and accountable to implement effective controls on identified s
- Motivate aligned teams and foster a culture of continuous learning and skillset enhancement
- Schedule mandatory and ad-hoc skip as well as direct connects with teams/managers, identify their needs, area of opportunities etc. with proactive closure of actionable
- Accountable towards fostering the development of aligned LOBs by leading employees towards career advancement with a long-lasting and fruitful relationship through timely & constructive feedback, effective counseling as well as timely rewards and recognition
- Skills and Requirements
- Certification/Experience in Data Analysis
- 8+ years of strong operations management experience within US Wealth Management/Capital Markets/financial services; Industry certification will be added advantage
- Very strong at planning and be able to effectively interpret, analyze, build, and present PowerPoint presentations/ Power BI /MS Excel reports to stakeholders
- In-depth knowledge of performance metrics
- Stakeholder management with excellent communication and interpretation skills (client communication, relationship management, business review, etc.)
- Deep understanding of service levels, work order etc. Must have experience in client SLA management & adherence
- Must have experience in managing direct client facing role
- Experience in representing business/delivery for transformation projects
- Creative & strategic thinker with capacity to foster similar attributes within team
- Willing to work US working hours (24x7 operations environment)
- Lean and Six Sigma knowledge
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Skills
six sigmaleanperformance metricsPowerpointPower BiClient CommunicationStakeholder ManagementSLA Managementdata analysisexcel
About Mphasis
Mphasis
IT Services & Consulting
30.2k+
employees
1998
28 years old
Bangalore/Bengaluru, Karnataka
India
About
At Mphasis, engineering is in our DNA. We lead with design and architecture to deliver a portfolio of next-gen offerings and services that blend our deep domain expertise with cutting-edge technology.
Industries
IT Services & ConsultingFinancial ServicesHardware & NetworkingInsuranceEmerging Technologies
Employee ratings
10,251 reviews
3.3/ 5
Culture
3.2
Career growth
2.4
Work-life
3.5
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