Training Manager

Company Description Terrier Security Services, founded in 1989, is a leading integrated security provider in India with more than 25,000 guards securing 2,480 sites across diverse sectors. The organization delivers comprehensive solutions, including e-surveillance, command center operations, asset management, video analytics, and perimeter detection systems, with a strong focus on loss prevention. Terrier Security Services is backed by ISO and PSARA certifications, reflecting its commitment to quality and regulatory compliance. The company maintains robust in-house capabilities for recruitment, training, research and development, design, and implementation, offering security professionals opportunities to grow in a structured and innovative environment.
Role Description The Training Manager is a full-time, on-site role based in Bengaluru, responsible for planning, developing, and delivering training programs for security personnel and support staff. This role includes assessing training needs, designing curricula, preparing training materials, and conducting classroom and field-based sessions to align staff skills with operational and compliance standards. The Training Manager will coordinate with operations, HR, and command center teams to schedule training, track participation, and ensure certification and refresher programs are completed on time. Daily responsibilities also involve evaluating training effectiveness, maintaining training records, updating modules based on regulatory and client requirements, and supporting continuous improvement in safety, security procedures, and customer service. The role requires close engagement with leadership to align training initiatives with organizational goals and emerging technologies in security services.
Qualifications

• Demonstrated experience in training design, delivery, and evaluation, preferably within security services, facilities management, or related industries.
• Strong skills in curriculum development, instructional design, and preparation of training materials, including presentations, manuals, and SOPs.
• Ability to conduct engaging classroom and practical training sessions, with clear communication and facilitation skills suited for diverse learner groups.
• Competence in training needs assessment, performance analysis, and use of feedback and metrics to refine training programs.
• Familiarity with security operations, loss prevention practices, and compliance frameworks; awareness of ISO and PSARA-related requirements is an advantage.
• Proficiency in using basic digital tools and learning platforms for scheduling, tracking, reporting, and content management.
• Strong organizational and time-management abilities, with capacity to handle multiple training programs and coordinate across locations.
• Bachelor's degree in any discipline; a degree or certification in training, education, security management, or HR development is preferred.
• Prior experience in managing or supervising teams, with a collaborative approach and focus on professional development and ethical conduct.
• Willingness to work on-site in Bengaluru and to visit client or field locations as required for training delivery