Test Center Administrator
Pearson · Mumbai · onsite · Posted 5d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Job Summary
Core Competencies
Scope and Impact of Job
Required Knowledge and Experience
Education and Experience
Skills, Knowledge and Abilities
Other (license/certification)
Primary Responsibilities
Work Environment and Conditions
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).
Core Competencies
- Detail Oriented
- Communication Skills
- Problem Solving
- Organizing Skills
- Customer Focus
- Ethics and Value
Scope and Impact of Job
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.
Required Knowledge and Experience
Education and Experience
- 2 years customer service experience required
- Exposure in a testing environment strongly preferred
- Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities
- Customer service skills required
- Strong written and oral communication skills
- Ability to communicate both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
Other (license/certification)
- Annual Pearson Professional Centers certification for Test Administrator
Primary Responsibilities
- Operational Administration: Ensure equipment is operational and test stations are free of extraneous materials; Review transmission logs (uploading of current day's test results, daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically; Communicate and work with VSS technical support to investigate and fix technical issues; Test Center cleaning if applicable.
- Customer Service: Review test roster and prepare accordingly for candidates including special accommodation preparation; Check in candidates and verify identifications; Explain the test process briefly; Help candidates to place all personal belongings in a personal locker; Escort examinee to assigned test station; Help the examinee begin the tutorial/test; Answer any questions before the timed portion of the test begins; Monitor examinees; Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself; Print the test results after the candidate completes the test.
- Quality Assurance and Continuous Improvement: Ensure the adherence to the Pearson Professional Center quality and security measures; Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared.
Work Environment and Conditions
Physical requirements: Be comfortable to work in a quiet testing environment. Be flexible in work hours.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceTechnical Supporttime management skillsmicrosoft officeoffice equipmentrehabilitationQuality AssuranceCommunication SkillsData ManagementoperationsAdministrationInformation Technology
About Pearson
Pearson
Education & Training
10000-50000
employees
1844
182 years old
London
United Kingdom
About
Pearson delivers educational content and digital services globally, aiming to improve learners' skills and employability in a dynamic work environment.
Industries
Education & TrainingInternet
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144 reviews
3.6/ 5
Culture
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