Telesales Supervisor | Night Shift

Company Description

Comparison Junction is a unified comparison and switching platform that helps customers find better-value deals across Energy, Telecom, Travel, Insurance, Banking, and other essential services.

We partner with leading service providers to give customers access to competitive offers, supported by technology, data, and experienced sales and service teams. With over a decade of experience in telesales, digital sales, and inbound customer acquisition, our advisors help customers navigate the comparison and switching journey with confidence.

Work Details

Location: New Town, Kolkata, Goregaon (East), Mumbai & Noida Sector 62

Employment: Full-time | On-site

Shift Timing:7:30 PM – 5:00 AM

Role Description — Sales Supervisor

This is a full-time, on-site Sales Supervisor role based in Kolkata. The Sales Supervisor will be responsible for leading a team of Sales Advisors while directly contributing to sales closures and overall revenue performance.

The role combines people leadership, sales execution, coaching, performance management, and customer management. The Sales Supervisor is expected to lead from the front by actively participating in the sales process and stepping in to close qualified opportunities, handle complex customer conversations, and recover potential lost sales.

Key Responsibilities

• Lead, motivate, coach, and develop a team of Sales Advisors.
• Own and achieve individual and team sales targets.
• Personally contribute to sales closures and revenue generation as part of the role's KRA.
• Take over or intervene in high-value, complex, or escalation-based sales opportunities and convert them into successful closures.
• Monitor daily sales performance, conversion, productivity, quality, attendance, and other key KPIs.
• Conduct regular team huddles, one-to-one coaching, call reviews, and performance discussions.
• Identify individual performance gaps and implement structured coaching and improvement plans.
• Analyse sales reports and identify opportunities to improve conversion, revenue, productivity, and customer experience.
• Coach advisors on pitching, objection handling, negotiation, closing techniques, and customer engagement.
• Ensure leads and opportunities are followed up appropriately and that potential sales are not lost because of poor follow-up.
• Handle customer escalations and use appropriate interventions to retain and close sales opportunities.
• Ensure adherence to approved sales processes, compliance requirements, and customer communication standards.
• Work closely with Operations, Quality, Training, MIS, and HR to improve business performance.
• Support new-hire onboarding, OJT, refresher training, and continuous skill development.
• Maintain a culture of ownership, accountability, sales discipline, and continuous improvement.

Core KRA Areas

1. Team Sales Performance - Achieve assigned team sales/revenue targets
2. Individual Sales Contribution- Personally close deals and contribute to revenue
3. People Development- Coach and improve advisor performance
4. Productivity & Conversion- Improve conversion, follow-up, and sales productivity
5. Customer & Process Quality- Maintain customer experience, compliance, and process adherence

Qualifications

• 5 years of experience in sales, preferably in a contact centre, telesales, international sales, or customer acquisition environment.
• Prior experience as a Team Leader, Sales Supervisor, or equivalent people-management role.
• Strong team management, coaching, mentoring, and performance management skills.
• Strong verbal and written English communication skills.
• Good understanding of sales metrics such as conversion rate, productivity, revenue, achievement %, attendance, and quality.
• Strong analytical ability with experience interpreting sales reports, dashboards, and performance data.
• Ability to identify root causes of performance gaps and implement corrective actions.
• Working knowledge of CRM, MS Excel/Google Sheets, and reporting tools.
• Strong customer-service orientation and ability to handle escalations professionally.
• Comfortable working in a target-driven, fast-paced environment.
• Strong ownership, discipline, decision-making, and follow-through.
• Bachelor's degree in Business, Marketing, Management, or a related field is preferred; relevant industry experience may be considered in lieu of formal education.

What We Look For

The ideal candidate is someone who can convert a team target into individual actions, coach people based on data, and create accountability without compromising customer experience.

You should be comfortable asking:

What is the gap → Why is the gap happening → What action will close the gap → How will we measure improvement

This is a hands-on, sales-driven leadership role. The Sales Supervisor will be responsible not only for managing team performance but also for personally contributing to sales closures as part of the individual KRA.

Work Details

Location: New Town, Kolkata & Vijay Nagar, Indore

Employment: Full-time | On-site

Shift Timing:7:30 PM – 5:00 AM