Telecalling Executive

Role & responsibilities

• Make outbound calls to customers on the daily consent list to fix Gift Box delivery appointments.
• Confirm the delivery date, time slot, full address and landmark with the customer.
• Confirm who will receive the Gift Box (Bride, Groom or Parents) and the contact number to be used on the day.
• Update every call outcome and appointment in the CRM / Agent Delivery Portal accurately and on time.
• Follow up with customers who did not answer or asked for a call back, and reschedule appointments where needed.
• Share the confirmed appointments with the delivery team for the days planning.
• Inform the Team Lead about customers who are unreachable, have declined or have pending appointments.
• Use a polite and friendly approach on every call and note customer concerns for follow-up.

Preferred candidate profile

• Good communication and customer-handling skills.
• Comfortable speaking in Bengali and English.
• Polite, patient and customer-friendly approach on outbound calls.
• Basic knowledge of Google Sheets, CRM and mobile apps.
• Good organisation and follow-up discipline.

Experience in tele-calling, customer service or similar roles will be an advantage