Telecalling executive

Company Description Ceyenar Chemicals Pvt Ltd specializes in the sales and distribution of polymers and chemicals for the rubber and plastics industry. The company serves a broad customer base across South India, supported by offices and warehouses in key locations such as Kottayam, Cochin, Trichur, Calicut, Kannur, Chennai, Madurai, Coimbatore, Bangalore, Hyderabad, and Mumbai. With this extensive regional presence, Ceyenar ensures reliable supply, efficient logistics, and responsive service to industrial clients. Team members benefit from exposure to a dynamic manufacturing and distribution environment and opportunities to work with diverse customers and products.
Role Description The Telecalling Executive role is a full-time, on-site position based in Chennai. The role involves making outbound and receiving inbound calls to existing and potential customers, introducing company products, and explaining features and benefits clearly and accurately. The telecalling executive will follow up on inquiries, maintain call logs and customer records, and coordinate with the sales and logistics teams to support order processing and delivery. Daily tasks include handling customer queries, sharing pricing and product availability information, and updating the internal systems with call outcomes and feedback. The role requires meeting call and conversion targets while maintaining a professional and courteous communication style.
Qualifications

• Candidates should possess strong verbal communication skills, clear telephone etiquette, and active listening abilities.
• Candidates should possess basic computer literacy, including working with spreadsheets or CRM tools, and accurate data entry skills.
• Candidates should possess customer service skills, including problem-solving, patience, and the ability to handle objections and follow up effectively.
• Candidates should possess time management and organizational skills to manage call volumes, maintain records, and meet daily and weekly targets.
• Proficiency in English and local languages relevant to Chennai and South India is beneficial.
• Prior experience in telecalling, inside sales, or customer support, preferably in industrial or B2B sectors, is an advantage.
• Minimum educational qualification of a high school diploma; a bachelor's degree in any field is an added benefit.
• Ability to work on-site in Chennai, collaborate with sales and warehouse teams, and adapt to a fast-paced environment.