Tele Calling Executives

About Kheewa Group of Companies

Kheewa Group of Companies is a diversified business group engaged in Business Consulting, Sales & Marketing, Recruitment Solutions, Franchise Development, E-Commerce, Digital Marketing, Affiliate Marketing, Lead Generation, BPO, HR Solutions, and Technology-enabled Business Services.

Our mission is to help businesses grow through innovative business solutions, effective marketing, and customer-centric services.

We are looking for energetic, confident, and target-oriented Tele Calling Executives who can communicate with customers and prospects, generate enquiries, conduct follow-ups, and support business growth through professional telephone communication.

Job Summary

The Tele Calling Executive will be responsible for making outbound calls to prospective customers, existing customers, businesses, and leads to introduce company products/services, understand requirements, generate enquiries, qualify leads, conduct follow-ups, schedule appointments, and support the sales/business development team.

The candidate will be expected to maintain regular communication with prospects, update customer information, record call outcomes, and achieve assigned daily, weekly, and monthly calling and performance targets.

This role is suitable for candidates who are confident on the phone, persuasive, disciplined, good at follow-ups, and comfortable working with targets.

Key Roles & Responsibilities

1. Outbound Tele Calling

Make outbound calls to prospective customers and business clients.

Contact leads provided by the company.

Conduct cold calling and database calling.

Introduce the company, products, services, and business opportunities.

Explain the benefits and key features of relevant offerings.

Understand customer requirements through effective questioning.

Maintain professional telephone etiquette.

Make sufficient calls to achieve assigned daily calling targets.

2. Lead Generation

Generate new business enquiries through telephone calls.

Identify potential customers from available databases.

Understand the customer's requirement, interest, budget, and timeline where relevant.

Qualify leads according to company-defined criteria.

Identify genuine and high-potential prospects.

Forward qualified leads to the concerned Sales/Business Development team.

Maintain a healthy follow-up pipeline.

3. Customer Follow-Up

Follow up with interested customers regularly.

Contact customers who have requested additional information.

Follow up on quotations, proposals, meetings, demonstrations, registrations, and enquiries.

Maintain scheduled follow-up dates.

Ensure no important lead is left unattended.

Maintain proper follow-up records in CRM/database.

Coordinate with the sales team regarding pending prospects.

4. Sales & Business Development Support

The Tele Calling Executive will support business development by:

Generating sales enquiries.

Explaining basic product/service information.

Identifying customer interest.

Qualifying prospects.

Scheduling appointments for Sales Managers/BDEs.

Sharing relevant customer information with the sales team.

Supporting sales conversion through regular follow-ups.

Re-engaging old and inactive leads.

5. Promotion of Group Services

Depending on the assigned campaign, the executive may promote different services and business opportunities offered by companies within the group, including:

Business Consultancy Services

Recruitment & HR Solutions

Digital Marketing Services

Website Development

Franchise Development

Seller Onboarding

Affiliate Marketing Programs

E-Commerce Solutions

Lead Generation Services

AI & Business Automation Solutions

Other products/services assigned by management

The executive will receive appropriate product/service training before handling each campaign.

6. Appointment Setting

Schedule meetings between qualified prospects and Sales/BDE teams.

Confirm appointments with customers.

Share appointment details with the concerned team.

Conduct reminder calls before scheduled meetings.

Maintain appointment records.

Follow up on missed or postponed appointments.

7. Customer Communication

Communicate with customers in a polite and professional manner.

Listen carefully to customer requirements.

Answer basic questions related to assigned products/services.

Provide accurate information approved by the company.

Handle customer objections professionally.

Escalate technical or complex queries to the concerned department.

Maintain a positive customer experience during every interaction.

8. Objection Handling

Understand the reason behind customer objections.

Respond to common objections using approved sales/support information.

Explain relevant benefits and value propositions.

Avoid making false commitments or providing unauthorized offers.

Reconnect with customers who are not immediately interested.

Escalate important objections and market feedback to the supervisor.

9. WhatsApp & Digital Follow-Up

Follow up with prospects through WhatsApp where permitted.

Share approved brochures, presentations, links, quotations, and information.

Respond to basic customer messages.

Maintain professional WhatsApp communication.

Follow up with customers after sending information.

Update lead status after digital communication.

10. CRM & Data Management

Update customer and prospect information in CRM.

Record call outcomes accurately.

Update lead status after every important interaction.

Record customer requirements and objections.

Maintain follow-up dates.

Maintain accurate customer contact information.

Avoid duplicate or incorrect data entries.

Maintain confidentiality of customer information.

11. Daily Calling & Performance Reporting

The executive will maintain and submit:

Daily Call Report

Total Calls

Connected Calls

Follow-Up Calls

Qualified Leads

Interested Leads

Appointments Scheduled

Sales/Conversion Updates

Pending Follow-Ups

CRM Updates

Daily Productivity Report

Weekly Performance Report

Monthly Performance Report

12. Market Feedback

Collect feedback from prospects and customers.

Identify common customer objections.

Report competitor information received during calls.

Identify customer requirements and market opportunities.

Share useful market feedback with the reporting manager.

Suggest improvements in calling scripts and customer communication based on practical experience.

Requirements & Qualifications

Educational Qualification

12th Pass, Graduate, or Postgraduate in any discipline.

Candidates from Marketing, Commerce, Business Administration, Management, or related backgrounds will be preferred.

Experience

0–3 years of experience in:

Tele Calling

Tele Sales

Telesales

Customer Calling

Lead Generation

BPO

Call Centre

Business Development

Customer Support

Appointment Setting

Freshers with strong communication skills and a willingness to work with targets can also apply.

Communication Skills

The candidate should have:

Good verbal communication skills.

Good Hindi communication.

Basic to good English communication.

Clear pronunciation.

Strong listening skills.

Confident telephone communication.

Ability to explain information clearly.

Ability to handle customer objections.

Professional telephone etiquette.

Technical Skills

Basic knowledge of MS Excel / Google Sheets.

Basic knowledge of MS Word.

Email communication.

WhatsApp Business.

Basic CRM knowledge preferred.

Comfortable using computers and smartphones.

Basic knowledge of online meeting tools.

Familiarity with ChatGPT, Gemini, Microsoft Copilot, or other AI tools will be an added advantage.

Personal Attributes

The ideal candidate should be:

Confident

Energetic

Target-oriented

Result-oriented

Positive

Self-motivated

Persistent

Good at follow-ups

Good listener

Customer-focused

Disciplined

Professional

Comfortable speaking with new people

Able to handle rejection positively

Willing to learn and improve

Key Performance Indicators (KPIs)

KPI Measurement

Total Calls Daily/Monthly outbound calls

Connected Calls Successfully connected calls

Call Duration Quality and meaningful conversation time

Qualified Leads Relevant prospects generated

Interested Leads Prospects showing genuine interest

Appointments Meetings scheduled with qualified prospects

Follow-Ups Follow-ups completed on time

Conversion Contribution to sales/business opportunities

CRM Accuracy Timely and accurate data updates

Productivity Achievement of assigned activities

Reporting Timely submission of reports

Communication Quality Professionalism and call quality

What We Offer

Competitive Salary

Attractive Performance Incentives

Sales & Calling Incentives

Professional Tele Calling Training

Sales & Communication Training

Continuous Learning & Development

Career Growth Opportunities

Exposure to Multiple Business Verticals

CRM & Digital Tools Training

Opportunity to work with AI-enabled business processes

Supportive and Growth-Oriented Work Environment

Career Growth

Tele Calling Executive Senior Tele Calling Executive Tele Calling Team Leader Tele Calling Manager

Depending on performance and skills, employees may also get opportunities to move into:

Sales | Business Development | Customer Success | Lead Generation | Team Management | Operations

Why Join Kheewa Group of Companies

Work across multiple business domains.

Gain exposure to Business Consulting, Recruitment, Digital Marketing, E-Commerce, Franchise Development, Lead Generation, AI, and Business Automation.

Develop professional communication and sales skills.

Learn modern CRM and digital business processes.

Receive continuous mentoring and training.

Build a career based on performance and skill development.

Work in a dynamic and growth-oriented organization.

Apply Now

Send your CV on WhatsApp:

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Join Kheewa Group of Companies and build your career in Tele Calling, Lead Generation, Sales & Business Development.