Tele Calling Executive

Company Description: JUSTSHYP LOGISTICS PVT LTD is an advanced tech-enabled shipping platform serving over 100,000 SMEs, large enterprises, and D2C businesses worldwide. The company provides an automated logistics solution that enables organizations to manage all order fulfillment needs through a single, intuitive dashboard. Core services include eCommerce shipping and warehouse solutions designed to streamline operations and reduce manual effort. By combining technology and logistics expertise, JUSTSHYP LOGISTICS PVT LTD supports businesses in improving delivery efficiency and customer satisfaction.

Role Description: The Tele Calling Executive internship role is an on-site position based in Mumbai. The intern will conduct outbound and inbound calls to prospective and existing customers, provide information about the company's shipping and warehouse services, and respond to basic queries. Daily responsibilities include maintaining call records, updating customer details in internal systems, and following up on leads to support the sales and operations teams. The role also involves coordinating with internal stakeholders to share customer feedback and ensuring polite, professional communication at all times. This internship offers practical exposure to logistics operations, customer interaction, and communication skills in a fast-paced environment.

Qualifications

• Candidates should possess strong verbal communication, active listening, and clear telephone etiquette skills.
• Candidates should possess basic computer literacy, including familiarity with CRM tools or spreadsheets, and accurate data entry skills.
• Candidates should possess customer service skills, including patience, problem-solving, and the ability to handle queries and basic objections professionally.
• Candidates should possess time management, organizational skills, and the ability to work systematically under supervision.
• Positive attitude, willingness to learn, and interest in logistics, eCommerce, or operations will be beneficial.
• Minimum educational qualification: pursuing or completed high school or graduation; proficiency in English and local languages is an advantage.