Technology Procurement lead

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The Technology Procurement Leadwill be responsible for overseeing software procurement, vendor partnerships, licensing, renewals, compliance, ServiceNow processes, reporting, and AI-enabled automation to drive operational efficiency, cost optimization, and continuous improvement.

Responsibilities:

Procurement & Vendor Management

• Analyze software and technology-service requirements in partnership with internal stakeholders.
• Research, evaluate, and coordinate with vendors and suppliers to support sourcing decisions.
• Negotiate pricing, commercial terms, renewals, and contract conditions in coordination with relevant stakeholders.
• Process and track procurement requests, purchase orders, subscriptions, renewals, entitlements, invoices, and receiving activities.
• Resolve supplier, ordering, licensing, renewal, and invoicing issues in a timely manner.
• Identify cost-saving, consolidation, and value-optimization opportunities while maintaining business continuity

Governance, Risk & Compliance

• Establish and follow procurement governance standards, approval controls, compliance checkpoints, and escalation paths.
• Maintain audit-ready records for purchases, contracts, approvals, renewals, entitlements, invoices, and supplier decisions.
• Support policy compliance, risk reviews, licensing controls, and appropriate segregation of duties.
• Partner with Legal, Finance, Security, and IT teams to ensure procurement activity meets organizational and contractual requirements.

ServiceNow & Process Integration

• Use ServiceNow to manage procurement requests, purchase orders, software assets, entitlements, renewals, and related workflow activities.
• Ensure procurement and software asset data is accurate, complete, and aligned across relevant processes and systems.
• Partner with ServiceNow administrators, developers, IT asset teams, and process owners to improve integration and workflow effectiveness.

Reporting, Metrics & Operational Insights

• Develop and maintain operational reports, dashboards, and performance metrics for procurement demand, renewals, spend, savings, cycle time, compliance, and exceptions.
• Provide clear, concise updates and actionable insights to leadership and stakeholders.
• Maintain reliable source data and validate report outputs before distribution.

Automation, Copilot & AI Enablement

• Identify and prioritize opportunities to automate repetitive procurement, reporting, data-validation, notification, and documentation activities.
• Use Microsoft Copilot and other approved AI capabilities to support reporting, summarize information, draft documentation, and improve routine operational workflows.
• Evaluate functional automation and low-code workflow tools, including ServiceNow capabilities and other approved platforms, to reduce manual effort and improve process consistency.
• Define business requirements, expected benefits, controls, exception handling, and success measures for automation initiatives.
• Monitor automated workflows, validate outputs, address exceptions, and ensure automation follows organizational security, privacy, and governance requirements.

Documentation & Continuous Improvement

• Document current and future-state processes, business requirements, system enhancements, workflows, controls, test results, release notes, and standard operating procedures.
• Maintain version-controlled and user-friendly documentation that supports training, knowledge transfer, audit readiness, and operational continuity.
• Create feedback loops with users and process owners to measure adoption and improve the effectiveness of implemented enhancements.

Communication & Global Collaboration

• Collaborate effectively with onshore and offshore teams, suppliers, and technical and non-technical stakeholders.
• Facilitate requirement-gathering sessions, communicate status and risks, and drive decisions and follow-up actions.
• Build productive relationships across IT, Finance, Legal, Security, Operations, and business functions.

Education and Experience:

• Bachelor's degree in supply chain management, Business Administration, Information Technology, or a related field is preferred; equivalent relevant experience will be considered.
• Proven experience in software or IT procurement, sourcing, vendor management, licensing, renewals, or software asset administration.
• Hands-on experience using ServiceNow for procurement, purchase orders, software asset management, entitlements, receiving, renewals, or related workflows.
• Experience working with global onshore and offshore teams in a cross-functional environment.

Functional & Technical Skills:

• Strong understanding of software purchasing subscription management, renewals, vendor governance, and procurement controls.
• Ability to create and interpret operational reports, dashboards, metrics, and business insights.
• Experience identifying process-automation opportunities and translating business needs into clear workflow requirements.
• Practical exposure to Microsoft Copilot, approved AI-assisted tools, low-code platforms, workflow automation, or similar functional automation capabilities.
• Strong process-documentation skills, including requirements, workflows, controls, test outcomes, enhancements, and operating procedures.
• Strong analytical, organizational, negotiation, and problem-solving skills.

Preferred Knowledge:

• Understanding of software licensing, software asset management, compliance, and audit practices.
• Familiarity with IT service management, financial controls, security reviews, and lifecycle contract activities.
• Experience supporting process improvement, user adoption, and change enablement initiatives.

Location and Work Set-up

• Pune, Maharashtra, India
• Work Mode: In Office