Techno Business Manager - Professional Services Delivery

Techno Business Manager - Professional Services Delivery

Role Summary:

The Techno Business Manager reports to a director and leads customer-focused technology engagements by connecting business needs with practical solutions. This role manages people, delivery, senior stakeholders, and business outcomes while supporting growth and continuous improvement.

Key Responsibilities:

• Lead a team of technology professionals and support their performance, development, and engagement.
• Engage and manage customer and business stakeholders, including CXOs, to understand strategic needs and translate them into practical technology solutions.
• Oversee solution planning, delivery, quality, timelines, risks, and customer expectations.
• Partner with sales, presales, architects, project teams, and technical specialists throughout the engagement lifecycle.
• Manage delivery performance, resource utilization, forecasts, and key business metrics.
• Identify opportunities to improve services, expand customer value, and support business growth.
• Promote governance, operational discipline, knowledge sharing, and continuous improvement.

Required Qualifications:

• Bachelor's degree in engineering, computer science, information technology, business, or a related field.
• Typically 12–16 years of experience in technology consulting, solutioning, professional services, or customer delivery.
• Demonstrated experience leading teams, customer engagements, or complex technology programs.
• Good understanding of cloud, infrastructure, applications, data, security, automation, or related enterprise technologies.
• Experience managing stakeholders, delivery risks, priorities, and business outcomes.

Core Skills:

• People leadership and coaching
• Customer and stakeholder management
• Business and commercial awareness
• Technology solution understanding
• Program and delivery management
• Communication, negotiation, and problem-solving