Technical Support Lead

Job description

Role purpose:

• Product Evaluation - Identify the products matching with segment need and arrive on value proposition and positioning - Stage 6 to 7. Involve Agronomy and Sales in product selection.
• Product Agronomy Research - Engage in agronomy research to add product value. Identify the strength and overcome weaknesses in product to position them right. Stage 6 to 7. Conduct various agronomy research trials to add value.
• Product Demo and Sample Plan and Execution - Champion customer success. Demonstrate the right value to the right customer by increased productivity and profitability. Stage 7 and above. Demos and Yield Max Program.
• Productivity Gap Identification and Improvement Initiative - Create knowledge pool to support marketing to position the product in the right geographies with effective product value communication. MIS, DGC, Yield, COC, POP, Pest and Disease Maps.
• Product Knowledge and Impart Trainings - Develop techno-commercial attitude within sales team by enhanced product knowledge, trial and data management, hybrid evaluation, crop knowledge, and service call handling.
• Program, Projects and Technology Initiatives - Support all new technological initiatives and programs - New Tech Launch, digitalization initiatives, Seed + CP Synergy.

Accountabilities:

• Compliance: Adhere to HSE compliances and demonstrate a standard safe environment and encourage team to maintain the same.
• Product Evaluation and Positioning: Planning and execution of S6 trials and MPDs and maintain right quality and effective data collection and submission in HPC to strengthen pipeline. 80% data recovery target.
• Scale up NPLs and Product Performance Mapping: Planning and execution of NPLs demonstration against targeting competition to generate new customers.
• Initiate Productivity Improvement Projects: Identify key growers' farm productivity gaps in the region and design and execute the program to fill those gaps to improve grower profitability and productivity.
• Operational Excellence: Standardized agronomy process (team trainings, product and process trailing, service call management, SAU testing and liaisoning, pest/disease/yield and profitability mapping, organize FGDs to take product and positioning decisions) in the region for successful outcome.
• Cross functional co-ordination: Work closely with Sales (TM/MDOs) to execute various agronomic developmental activation with sales support and Marketing (PM) on product strength, weakness and positioning statements.

Capabilities:

• Knowledge to solve day-to-day sales/customer problems.
• Communication skill to express clearly the outcomes of the initiatives undertaken and their impact on business success.
• Trainer - Work with sales as a team player and train TM/MDOs to execute various agronomy activities.

Knowledge, experience & capabilities:

Critical knowledge:

Have good understanding of corn, rice and wheat.

Critical experience:

Have experience of 3-5 years in sales, product development, R&D, SPR, production, or crop protection.

Qualification:

MSc Agriculture