Technical Support Executive

Company Description PCD COMPUSOFT PRIVATE LIMITED is a technology-focused company located at Anuvarat Plaza in the Phool Chowk area of Raipur, Chhattisgarh, India. The organization serves local and regional clients by providing software and IT-related products and services. Team members work closely with customers to deliver reliable solutions and ongoing support. The company values professionalism, responsiveness, and a commitment to improving client operations through effective use of technology.
Role Description The Technical Support Executive is a full-time role responsible for assisting customers with technical issues related to the company's products and services. This is a hybrid position based in Raipur, with a combination of on-site work at the office and some work-from-home flexibility. Day-to-day responsibilities include responding to customer inquiries via phone, email, or chat, diagnosing and troubleshooting software or system problems, and providing clear guidance to resolve issues. The role involves documenting cases, escalating complex problems to senior technical staff when needed, and following up to ensure customer satisfaction. The Technical Support Executive also collaborates with internal teams to report recurring issues, suggest improvements, and contribute to knowledge base and support documentation.
Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve software or system issues efficiently.
• Candidates should possess solid Customer Support and Customer Service skills to communicate clearly, manage expectations, and ensure a positive client experience.
• Candidates should possess good Analytical Skills to identify patterns, understand root causes, and recommend practical solutions.
• Candidates should possess effective written and verbal communication skills to explain technical concepts in a simple, user-friendly manner.
• Candidates should possess familiarity with basic computer hardware, operating systems, and common business software; experience with helpdesk or ticketing tools is beneficial.
• Candidates should possess the ability to work both independently and collaboratively in a hybrid environment, with strong time management and organizational abilities.
• Relevant education such as a diploma or degree in Computer Science, Information Technology, or a related field is preferred; prior experience in a technical or customer support role is an advantage.