Technical Support Engineer

Job Title: Senior Support Lead

Job Summary

Sr. Customer Success Engineer for TA Minimum qualifications:

Bachelors degree or equivalent practical experience5 years of customer-facing experienceExcellent written and verbal communication skillsExperience working cross functionally in a large organization.

Ability to navigate ambiguity and drive issues to a clear conclusion

Ability to work with cross functional teams including external vendors

Ability to work with internal and external teams in resolving customer issues

Ability to pay attention to details and track customer issues to closure

Experience in trouble ticket systems

Experience with Linux operating systemsOne of the following

Experience in areas of networking, DNS, virtual private networks and their application to PaaS and IaaS technologies

Experience with Storage technologies (GCP or equivalent) 

Preferred qualifications:3 years of experience as a Technical Support EngineerExperience with Salesforce or similar CRMs, Experience with ERP Systems 

Key Responsibilities

• to provide technical support for Google product/s
• handling customer queries effectively in a timely manner
• responding to tickets within defined SLOs
• Effectively engaging Google engineering team as per requirement to ensure timely support to the customers

Skill Requirements

Mandary skills: Linux, Networking, Cloud storage and IAM /cloud

Must have prior experience in technical support role

Must Have Skill

GCP Cloud Storage,Google Cloud Platform (GCP),Linux,Networking Basics