Technical Specialist VDI

Experience: 8–10 Years

Locations: Bangalore | Chennai | Mumbai

CTC: 24–30 LPA(896)

Notice Period: Immediate to 45 Days

Work Mode: Hybrid

Interview Mode: Virtual

Shift: 5:30 PM – 2:30 AM (US Shift)

Job Overview

We are looking for an experienced Technical Specialist – VDI (L3) to join the infrastructure support team. The role requires strong hands-on experience in enterprise VDI environments, Omnissa Horizon/VMware Horizon, Workspace ONE Access, Omnissa DEM, VMware infrastructure, and Microsoft technologies.

The candidate should currently be working at an L3 support/technical specialist level and have experience deploying, managing, troubleshooting, and supporting large-scale Horizon/VDI environments.

Key Responsibilities

• Provide L3-level technical support for enterprise VDI and Horizon environments.
• Design, deploy, configure, administer, and troubleshoot Omnissa Horizon infrastructure in large-scale environments.
• Support and troubleshoot Omnissa Horizon, Workspace ONE Access, and Omnissa DEM.
• Troubleshoot VMware infrastructure including ESXi, vSphere, and related virtualization components.
• Analyze logs and perform root-cause analysis for complex VDI and infrastructure issues.
• Handle user-level issues related to the Horizon Suite and provide timely resolution.
• Work with third-party IDM integrations and supporting VMware/Microsoft technologies.
• Work across hybrid cloud environments, including AWS, Azure, and on-premises infrastructure.
• Prepare and maintain HLD, LLD, solution documents, technical reports, and implementation documentation.
• Use basic scripting to automate repetitive operational tasks and improve support efficiency.
• Troubleshoot infrastructure components involving TCP/IP, DNS, LAN, switching, and routing.
• Perform Windows Server administration and troubleshooting.
• Work with Hyper-Converged Infrastructure (HCI) environments.
• Coordinate with customers, OEMs, hardware vendors, Microsoft, VMware/Omnissa, and other third-party vendors for issue resolution.
• Conduct technical knowledge-sharing sessions and mentor L1 team members.
• Participate in rotational on-call support, including night shifts when required.
• Ensure effective communication with stakeholders and maintain a high level of customer service.
  
  

Must-Have Skills

• 8+ years of overall IT Infrastructure experience.
• 4+ years of hands-on experience with Omnissa Horizon, VMware Horizon / VMware View / Horizon View.
• Strong hands-on experience in enterprise VDI environments.
• Proven experience in deployment of Horizon infrastructure in large-scale environments.
• Hands-on experience with:
• Omnissa Horizon Suite
• Workspace ONE Access
• Omnissa DEM
• VMware Enterprise Products
• ESXi
• vSphere
• Experience supporting third-party IDM integrations.
• Good understanding of VMware and Microsoft technologies.
• Strong troubleshooting and diagnostic skills for Horizon/VDI environments.
• Good knowledge of Windows Server administration and troubleshooting.
• Working knowledge of TCP/IP, DNS, LAN, switching, and routing.
• Hands-on exposure to Hyper-Converged Infrastructure (HCI).
• Experience with log analysis and basic scripting/automation.
• Experience working in an L3 support role.
• Good experience in customer/stakeholder interaction and technical issue resolution.
• Strong verbal and written communication skills.
• Bachelor's degree/Diploma/B.Sc./MCA/MCM with IT specialization or equivalent qualification.
  

Nice-to-Have Skills

• VMware VCAP/VCIX – Desktop & Mobility certification.
• Omnissa Horizon certification.
• AWS certification, particularly AWS Architect.
• Azure certification, particularly Azure Architect.
• Experience with hybrid cloud architecture involving AWS, Azure, and on-premises environments.
• Experience preparing HLD, LLD, and solution architecture documents.
• Strong technical presentation and knowledge-sharing skills.
• Experience mentoring junior/L1 technical teams.
  
  

Work Requirements

• Shift: 5:30 PM – 2:30 AM (US Shift).
• Candidates should be comfortable working in US/UK shifts and rotational on-call support, including night shifts when required.
• Hybrid work model.
• No cab facility.
• Interviews will primarily be conducted virtually; an F2F discussion may be requested for candidates available at the respective location.
• Candidates should demonstrate minimum 2 years of stability in each organization where applicable.
  
  

Ideal Candidate Profile

The ideal candidate is an L3-level VDI/Infrastructure professional with strong enterprise-level Omnissa Horizon/VMware Horizon deployment and troubleshooting experience, capable of independently handling complex technical issues, customer interactions, documentation, vendor coordination, and mentoring L1 teams.

Skills: third-party idm integrations,switching,vmware enterprise products,log analysis,omnissa horizon,esxi,omnissa horizon suite,workspace one access,tcp/ip,vmware view,microsoft,enterprise it infrastructure,vmware,windows server administration,horizon infrastructure,dns,omnissa dem,hci,horizon view,vmware horizon,enterprise vdi,vsphere,lan