Technical Program Manager - Underwriting

Role purpose

Ensure underwriting technology is delivered predictably and run reliably. The TPM plans and orchestrates multi-team, multi-vendor programs for transformation, and owns the delivery and operational rhythmfor BAU: releases, production support, SLAs, risks and dependencies.

Key responsibilities

Business-as-usual (BAU)

• Own the release calendarfor underwriting systems:release planning, changeadvisory (CAB), go / no-go, deployment and post-release verification.
• Govern production support: incident, problemand change management for underwriting applications; drive RCA and permanent fixes.
• Track and enforce internal and vendor SLAs for L2 / L3 support and enhancement requests.
• Coordinate regulatory and audit-driven technical changes (VAPT closures, DR drills, accessreviews, IRDAI cybersecurity requirements).
• Maintain capacity planning across BAU vs. transformation and flag over-commitment early.

Transformation programs

• Plan and run largeprograms such as rules enginemigration, core platformintegration, API / microservices modernisation, cloud moves and AI model deployment.
• Build integrated plans across teamsand vendors: milestones, critical path, dependencies, environments and cutover.
• Run the program cadence: sprint reviews, PI / quarterly planning, steering committees and status reporting.
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs and drive mitigations to closure.
• Partner with Architecture on technical design decisions, non-functional requirements (performance, availability, security) and technical debt.
• Manage program budgets, vendor statements of work, milestones and invoicing linked to deliverables.
• Plan and execute data migration, parallel runs, cutover and hypercare.

Delivery excellence

• Introduce delivery metrics (DORA-style) and continuously improve engineering flow.
• Standardise delivery artefacts and make program health visible through dashboards.

Skills required

Good to have

• 5+ years in technical program/ project management delivering software in an enterprise environment
• Strong grasp of SDLC, Agile(Scrum / Kanban) and hybrid delivery for regulated environments
• Technical fluency: APIs, integrations, microservices, databases, cloud basics; able to engage with architects and engineers
• Release, changeand incident management experience (ITIL practices)
• Proven management of multiple vendors / system integrators, SOWs and SLAs
• Risk and dependency management across multiple teams
• Proficiency with Jira, Confluence, MS Project or equivalent; strong reporting and dashboarding
• Budget tracking and program financials
• Clear writtenand verbal communication, including steering-committee reporting
• BFSI experience (insurance, banking or NBFC)
• Insurance / underwriting domainexposure (proposal lifecycle, policy issuance)
• Experience withcore insurance platforms (e.g., TCS BaNCS or similar)
• Delivery of AI / ML or data platform programs (model deployment, MLOps)
• DevOps andCI/CD exposure (Jenkins, GitLab, Azure DevOps), automated testing
• Cloud migration experience (AWS / Azure / GCP)
• Awareness of IRDAI Information and Cyber Security guidelines and DPDP Act
• Certifications: PMP/ PgMP, SAFeRTE / SPC,CSM, ITIL v4
• Prior hands-on engineering background (developer / QA / architect)
• SQL and basic data analysis

Qualifications

• Bachelor's degree in Engineering / Computer Science / IT or related field.
• PMP / PgMP / SAFe certification preferred.

Behavioural competencies

• Strong ownership and follow-through; brings structure to ambiguity.
• Calm under pressure during incidents, cutovers and go-lives.
• Escalates early and transparently with options, not just problems.
• Collaborative across business, technology and vendor teams.