Technical Program Manager - Underwriting

Responsibilities:

• Works with product managers, engineering, QA, architecture, infrastructure/cloud, infosec, data/AI, vendors, and underwriting operations.
• Ensures underwriting technology is delivered predictably and runs reliably.
• The TPM plans and orchestrates multi-team, multi-vendor programs for transformation and owns the delivery and operational rhythm for BAU: releases, production support, SLAs, risks, and dependencies.
• Business-as-usual (BAU): Own the release calendar for underwriting systems: release planning, change advisory (CAB), go/no-go, deployment, and post-release verification.
• Govern production support: incident, problem, and change management for underwriting applications; drive RCA and permanent fixes.
• Track and enforce internal and vendor SLAs for L2 / L3 support and enhancement requests.
• Coordinate regulatory and audit-driven technical changes (VAPT closures, DR drills, access reviews, IRDAI cybersecurity requirements).
• Maintain capacity planning across BAU vs. transformation and flag over-commitment early. Transformation programs
• Plan and run large programs such as rule engine migration, core platform integration, API/microservices modernization, cloud moves, and AI model deployment.
• Build integrated plans across teams and vendors: milestones, critical path, dependencies, environments, and cutover.
• Run the program cadence: sprint reviews, PI/quarterly planning, steering committees, and status reporting.
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs and drive mitigations to closure.
• Partner with Architecture on technical design decisions, non-functional requirements (performance, availability, security), and technical debt.
• Manage program budgets, vendor statements of work, milestones, and invoicing linked to deliverables.
• Plan and execute data migration, parallel runs, cutover, and hypercare. Delivery excellence
• Introduce delivery metrics (DORA-style) and continuously improve engineering flow.
• Standardize delivery artifacts and make program health visible through dashboards.

Requirements:

• 5+ years of experience in technical program/project management in software delivery; BFSI preferred.