Technical Program Manager - Retail

Experience and Skillset:

- Initiates, plans, controls, and implements medium to large cross-divisional, multi-year projects utilizing Client's project management practices.

- Ensures overall deliverables are completed, including project charter, plan, schedule, requirements, design, development, testing, implementation, policies and procedures, standards, contracts, risks, and issues resolutions.

- Plans projects in detail, develops and manages project budgets, organizes project teams and works with resource managers to coordinate and align resource needs.

- Identifies, evaluates, and proactively manages cross-project interdependencies.

- Manages progress of efforts and communicates status to sponsors, stakeholders on a regular basis and to senior leadership as needed.

- Participates in strategic roadmap planning and may facilitate and provide materials for portfolio review meetings.

- Excellent communication skills, able to flex style and work with all levels within the organization from individual contributors to Executives.

- Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies utilizing relative process improvement techniques and methodologies.

- Ensures smooth implementation of new technologies and vendor integrations by using their expertise on their assigned domains and interfaces.

- May conduct technical walkthroughs with software engineers to ensure technical feasibility and standards across departments.

- Collaborates with operations support and other teams to ensure robust production operations.

Qualifications:

- Bachelor's degree in computer science/information technology, or in a related technical field or equivalent technology experience.

- Minimum 10 years of progressively responsible, post-baccalaureate work experience designing, developing, and implementing computer software projects utilizing open-source services framework.

- Minimum 10+ years Project Management experience.

- 5+ years' experience in Retail Systems, development, and delivery (highly valued).

- Candidate should have some experience in Xstore POS (min 2 Yrs).

- Experience creating and executing implementation strategies for complex systems.

- Strong relationship management skills and understanding of organizational change management.

- Understanding of various delivery frameworks and practices (Waterfall, Agile, DevOps, Lean, etc.) and appropriate application of them.

- Ability to apply highly complex principles, theories and concepts of the technical discipline and provide solutions to a wide range of complex tasks, projects, and problem.

- Ability to determine estimates of effort and impacts for a variety of solutions and influence technical discussions and decisions.

- Experience in working with distributed Unix or Linux-based systems, Java / J2EE Microservices Application Servers, clustered DB systems and source control systems.

- Strong organizational skills with the ability to track and prioritize numerous tasks and to coordinate activities with a high sense of urgency.

- Excellent presentation, verbal, written, interpersonal and listening skills.

- Strong interpersonal and leadership skills including collaboration, facilitation, and negotiation.

- Strong collaboration skills to achieve business goals collectively across broad teams.

- Challenges the status quo, champions change and influences others to change.

Must-haves:

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

- Communicates with honesty and kindness and creates the space for others to do the same.

- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

- Fosters connection by putting people first and building trusting relationships.

- Integrates fun and joy as a way of being and working, aka does not take themselves too seriously.