Technical Program Manager - Operations

Role Overview:

The Technical Program Manager (TPM) provides end-to-end technical oversight and delivery governance for the most complex AI and digital transformation programmes within the Operations domain.

This role combines deep technical acumen with programme management rigour to ensure that technology solutions are delivered at scale, on time, and within budget - while managing technical risk and dependencies across multiple teams and systems.

Key Responsibilities:

Technical Programme Delivery:

- Lead end-to-end delivery of large-scale AI, automation, and digital transformation programmes across Operations.

- Define and govern technical architecture decisions, integration patterns, and data strategies across programmes.

- Own the technical programme roadmap and ensure alignment with the broader Operations transformation strategy.

- Drive resolution of complex technical blockers, cross-system dependencies, and architectural risks.

Engineering & AI Oversight:

- Partner with Data Scientists, ML Engineers, and platform teams to ensure AI solutions are production-ready.

- Govern data pipelines, model deployment, and infrastructure readiness across transformation workstreams.

- Establish and enforce engineering standards, code quality practices, and CI/CD pipelines.

- Review and challenge technical designs to ensure scalability, security, and maintainability.

Risk, Governance & Reporting:

- Identify, assess, and mitigate technical risks across the programme portfolio.

- Maintain programme health dashboards with clear RAID logs, milestone tracking, and dependency maps.

- Provide executive-level technical reporting and present at steering committees.

- Ensure compliance with enterprise architecture standards, data governance, and regulatory requirements.

Stakeholder & Vendor Management:

- Engage senior technical and business stakeholders to align on delivery scope, timelines, and trade-offs.

- Manage relationships with technology vendors, system integrators, and cloud service providers.

- Drive RFP/RFI processes for technology procurement as required.

Qualifications & Experience:

- 7 - 12 years of experience in technical programme or project management roles.

- Strong technical background in software engineering, data platforms, or AI/ML systems.

- Proven track record delivering complex, multi-team programmes in Operations, Supply Chain, or Manufacturing.

- Expertise in Agile at scale (SAFe, LeSS) and hybrid delivery methodologies.

- Experience with cloud platforms (Azure, AWS, GCP), data architecture, and API integration.

- PMP, PgMP, or equivalent programme management certification preferred.

- Familiarity with AI/ML lifecycle management, MLOps, and model governance.