Technical Lead- ServiceNow

About Aelum

At Aelum, we are a consulting-first organization driving business-led digital transformation across Finance, Procurement, and Operations. We are ServiceNow Premium Partner and also partner with enterprises to solve complex business challenges using best-in-class platforms such as Oracle, SAP, Salesforce, and modern SaaS solutions.

What sets us apart is our deep functional expertise, strong delivery mindset, and focus on real business outcomes—not just system implementations.

Visit us at- https://aelumconsulting.com/

Role- ServiceNow Technical Lead/ Technical Manager

Role Summary

We are seeking a seasoned Technical Lead/ Manager to lead and oversee our development teams at Aelum. This role combines hands-on technical involvement with team leadership responsibilities. The ideal candidate will possess a strong technical background, have experience across multiple platforms, and play a key role in reviewing developers work and ensuring the quality of projects delivered. This position is suitable for professionals who want to stay technically engaged while managing teams and driving project success.

Key Responsibilities

• Lead, mentor, and review the work of developers, ensuring adherence to best practices, coding standards, and quality benchmarks
• Collaborate with product and business teams to shape technical solutions and project planning
• Review project deliverables for quality, performance, and scalability
• Oversee project delivery timelines, ensuring milestones are met with high standards
• Maintain updated knowledge of various technology platforms and industry trends
• Drive best practices in coding, testing, deployments, version control, and release management
• Facilitate technical decision-making and problem-solving discussions
• Manage resource allocation, hiring, and performance evaluations
• Ensure continuous improvement in development processes and technical standards

Desired Profile

• Minimum 9+ years of professional experience in software development, team management, and technical review
• Exposure to ServiceNow platform mandatory at least 3-4 modules, only ITSM won't fly.
• 3-4 years of experience as Support Manager, with strong understanding of scripting, upgrades, deployments, and version control
• Hands-on technical expertise with the ability to review code, manage deployments, and troubleshoot issues
• Should have a blend of management skills and technical touch, actively participating in project reviews
• Excellent leadership, communication, and strategic thinking skills
• Deep expertise in specific platforms (e.g., cloud, mobile, web)
• Proven ability to oversee platform-specific projects, troubleshoot, and mentor developers
• Hands-on experience with scripting, upgrades, deployment automation, and version control

Qualifications

• Bachelor's/Master's degree in Computer Science, Engineering, or related field
• 9+ years of relevant experience in software development, support, or team management
• Strong understanding of SDLC, agile methodologies, and release management
• Proficiency in scripting, deployment processes, upgrades, and version control systems
• Ability to review code quality and ensure project standards
• Excellent leadership, technical acumen, and communication skills
• Experience managing large or distributed teams (preferred)