Technical Consultant

About RippleHire

RippleHire is an award-winning recruiting platform, made in India for the world. We build products that make recruiting effortless, human and delightful for enterprise customers.

About the Role

We're looking for a high-energy, figure-it-out Technical Implementation Consultant to lead the technical implementation and configuration of RippleHire for our enterprise customers. You'll own the setup of the system, make sure every integration touchpoint is delivered, and build strong working relationships with customer IT teams. You'll follow our implementation methodology to deliver projects on time, on budget, and with high customer satisfaction, while also supporting delivery on existing projects.

What You'll Do

• Work with customer IT teams to understand system requirements, security policies and integration needs
• Lead technical discovery sessions covering HRIS/ATS systems, APIs, authentication protocols and data structures
• Design and build integrations using REST APIs, webhooks and middleware
• Set up Single Sign-On (SSO) and authentication (SAML, OAuth)
• Support data migration from legacy systems with full data integrity
• Test and validate integrations, fixing issues before go-live
• Work with Product and Engineering to troubleshoot and resolve customer issues quickly
• Create technical documentation, including integration guides, configuration trackers and troubleshooting manuals
• Train customer IT teams and administrators on maintenance, monitoring and troubleshooting
• Be the main technical contact through the implementation lifecycle and ensure a smooth handover to post-go-live support
• Spot integration risks early and resolve them with stakeholders
• Build deep knowledge of RippleHire's product configuration options

What We're Looking For

• 2+ years in technical implementation, software deployment or system integration
• Hands-on experience with API-based integrations, ideally in HR Tech or SaaS
• Strong understanding of JSON, XML, REST and SOAP
• Experience with SAML, OAuth and JWT
• Good knowledge of databases, SQL queries and data migration
• Scripting or programming skills in Python, JavaScript or similar
• Strong troubleshooting skills across complex systems
• Clear communication with both technical and non-technical people
• A self-starter who enjoys solving problems in a fast-paced environment

Good to Have

• Bachelor's degree in Computer Science, Information Systems or a related field
• Experience implementing ATS, HRMS or recruitment automation tools
• Familiarity with AWS, Azure or Google Cloud and DevOps practices
• Experience with ETL and large-scale data migrations
• Exposure to AI-powered recruitment technology

Why Join Us

Work with enterprise customers on a fast-growing, AI-driven HR Tech platform, with real ownership of implementations from discovery to go-live.