Teamcenter Requirements, Support and Test Mgmt

You're aligned with requirements management? How unambiguousness, understandability and traceability can be achieved? You appreciate interacting with functional departments launching requirements and love to raise the right questions? Then requirements management is yours! You hand over collected requirements in good quality to the Corporate IT operating the Product Lifecycle Management (PLM) ecosystem - here Siemens Teamcenter.

Responsibilities:

• You support our customers in all technical and application-specific support cases within the Siemens Teamcenter and Autodesk Inventor ecosystem.
• You become the head of the Teamcenter key-user support community and their solution group and steer them regarding Teamcenter changes, news, and the final ITIL-based ticket processing of upcoming incidents in ServiceNow.
• Errors raised as Teamcenter customer support incident tickets? No issue for you: you have the solution ready. Independent troubleshooting, root cause analysis in coordination with the Bosch Corporate IT and the functional IT department of the business unit are your daily work.
• Ticket to success: You work hand in hand with other departments like BMG/BDO and the Bosch Corporate IT to successfully process and close tickets customer-oriented.
• Cooperation: your close contact with worldwide distributed key-users for Siemens Teamcenter guarantees an effective support hierarchy and a fast ticket resolution within the given SLAs.
• You like updates? You support Siemens Teamcenter platform version changes with your contributions in updating the training material and existing documentation in close coordination with BMG/BDO and the functional departments.
• Failures you wanna avoid? During Siemens Teamcenter platform changes, executing and documenting functional tests are a key factor to success - a phase where your Teamcenter know-how and structural work is requested.
• You assist the BMG Teamcenter PO during the requirements management and requirements hand-over to the Bosch Corporate IT.

Requirements:

• At least one of the following programming languages: C#.NET, C++ or Java - ideally C#.NET.
• Teamcenter SOA API usage.
• Version control.
• Teamcenter workflow modeling.
• BE/BTech / MCA - Computer Science / Information Science.
• At least 5 years experience in using and administrating Siemens Teamcenter Product Lifecycle Management (PLM) ecosystem.
• 5-10 years experience in using Autodesk Inventor.
• 5-10 years experience in IT support based on an IT Service Management System - ideally ServiceNow.
• At least 5 years experience in ITIL-based incident and problem management.
• Reliable, self-contained, team- and customer-oriented and structured way of working, communication skills, and basic experience in conflict management.
• Fluent English (C-level).
• Ideally good German language ability (A-level).

Nice to have:

• Declarative Teamcenter AWC web-UI development.
• Teamcenter ITK.