AHMEDABAD · FULLTIME
Team Member - Customer Service-Product-Support-Service - Non Branch Banking
Kotak Mahindra Prime
Ahmedabad · onsite · Posted 5d ago
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Not disclosedFresherfulltimeAhmedabad
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Section · 01
About this role
Job Role
- Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
- Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
- Quality of Service Request and Resolution as given to customers.
- Some experience in Customer Service would be an added advantage
- Believes in team work
- Taking ownership of customer issues and taking them to end to end resolution
- Apply best practices and focus on areas of improvement
- Focused towards achievement of own KRAs
- Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
- Proficiency in WORD and EXCEL/PPT preferred
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Section · 02
Skills
PPTWordexcel
Section · Company
About Kotak Mahindra Prime
Kotak Mahindra Prime
NBFC
2.4k+
employees
1996
30 years old
Mumbai, Maharashtra
India
₹4.8L PA avg
Avg at Kotak Mahindra Prime
About
A leading car finance entity in India, providing a range of financing solutions for passenger vehicles and two-wheelers, supporting dealers and retail clients.
Industries
NBFC
Employee ratings
10 reviews
4.0/ 5
Culture
3.7
Career growth
2.4
Work-life
3.2
Employees rate it well for
Overall Company40Job Security39
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