Team Manager - Credit Cards

Meet the business objectives initiated by the respective country Retail Assets Business - Cards.

Customer-focused, need-based selling to existing customers.

Deepen customer relationships, sell credit cards, and maximize penetration from internal channels only.

Managing a team of 7-8 people and driving affluent sales and bank strategy.

Key Responsibilities:

• Achieve team sales target/budget.
• Segment focus, customer-focused needs-based selling.
• Being a Credit Cards Clients Team Manager, focus has to be on internal branch and intra-channel sourcing, HVS customer relationship, and fulfilling needs with respect to assets.

People and Talent:

• Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes, and providing regular, constructive feedback.
• Develop talent and capability through coaching and career conversations that build critical skills, stretch potential, and prepare individuals for future opportunities.
• Lead by example by role-modelling the Bank's valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills and Experience:

Must-have Skills:

• Good interpersonal skills
• Customer and service orientation
• Banking knowledge
• Management information skills

Other Skills:

• Competitive awareness and benchmarking
• Excellent communication, interpersonal, and relationship-building skills
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Coordinate customer events for the cluster along with the product team
• Aggressive sales call plans to acquire large prospective customers through referrals

Qualifications:

Key Experiences:

• Extensive sales experience (2 to 5 years)

Certifications / Qualifications (only where mandatory):

• Graduate/Postgraduate, consistent academic career

Languages:

• English / Hindi