Team Lead

Company Description

Technotask Business Solutions Pvt Ltd, founded in March 2020, is a rapidly growing company specializing in omnichannel customer experience solutions. Headquartered in Bhopal, we operate 13 centers across India, Egypt, and the UAE, with a diverse team spanning multiple countries. With expertise across industries like FinTech, Retail, E-Commerce, Health-Tech, and more, we have partnered with over 20 global clients, achieving a 400% growth rate in just two years. Our services include voice, email, chat support, outbound sales, lead generation, quality audits, and automation solutions aimed at delivering exceptional business results.

Role Description

Technotask is seeking a Team Lead for an on-site, full-time position located in Bhopal. The Team Lead will oversee day-to-day operations, manage and mentor team members, ensure efficient workflow, and supervise the delivery of services. The role involves setting goals, monitoring performance, and supporting quality standards across projects. The selected candidate will also coordinate between internal teams and clients to ensure alignment and maintain client satisfaction.

Qualifications

• Team management, project coordination, and leadership skills
• Strong communication, problem-solving, and decision-making skills
• Ability to manage performance metrics and meet quality objectives
• Experience with client relationships and ensuring service excellence
• Proficiency in using productivity and workflow management tools
• Knowledge of customer support processes in sectors like FinTech, Retail, or E-Commerce is an advantage
• Bachelor's degree in Business, Management, or a related field is preferred
• Prior leadership experience in customer service, operations, or a related domain