MUMBAI · FULLTIME
Team Lead
TP Systems
Mumbai · onsite · Posted 11d ago
Sourced from
Not disclosed2–4 yrsfulltimeMumbai
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Section · 01
About this role
Hiring: Team Leader – Personal Loans & Insurance Sales
Industry: BPO
Location: Mumbai
Role: Team Leader – Sales
Company Name: Teleperformance
Salary up to 5.5 LPA
6 days working (General Shifts)
Experience
- 2–4 years of BPO/Contact Centre experience
- Minimum 1 year as a Team Leader
- Personal Loans / Insurance Sales experience mandatory
Key Responsibilities
- Manage and motivate a team of Sales Executives.
- Drive daily/monthly sales and revenue targets.
- Monitor and improve Conversion, Productivity, CSAT & AHT.
- Manage Shrinkage, Attrition, Attendance & Adherence.
- Conduct coaching, feedback, huddles, and performance reviews.
- Handle escalations and ensure process & compliance adherence.
- Prepare and track daily/weekly/monthly performance reports.
Key KPIs
Sales | Conversion | Revenue | CSAT | AHT | Shrinkage | Attrition | Productivity | Quality
Required Skills
- Strong sales and people-management skills
- Excellent communication and leadership abilities
- Target-oriented with good analytical and problem-solving skills
- Good knowledge of MS Excel/MIS reporting
Relevant experience in Personal Loans / Insurance Sales is mandatory.
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Section · 02
Skills
Personal Loans Insurance SalesMIS Reportingexcel