Team Lead - Mass Market

Job Requirements

About Godrej Industries Group (GIG)

GIG is a holding company of the Godrej Industries. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries.

www.godrejindustries.com

About Godrej Capital (GCL)

Godrej Capital is a trusted lending partner advocating reliable, transparent, and fair lending practices backed by the legacy and trust of the Godrej Group spanning over 129 years.

www.godrejcapital.com

Job Description

• Sell Home Loans and Loan Against Property (LAP) products for SEP and SENP customer segments.
• Plan and execute monthly and quarterly customer acquisition strategies to achieve and exceed regional business goals.
• Identify, onboard, and develop high-potential channel partners, DSAs, and connectors in line with business plans and organizational SOPs.
• Manage, strengthen, and deepen relationships with DSA channels to drive sustainable business growth.
• Monitor and manage the distribution network to ensure optimum productivity and market penetration.
• Plan and execute sales promotion initiatives to enhance lead generation and business conversions.
• Guide customers through the loan application process and support them in completing documentation requirements.
• Coordinate with internal teams including Credit, Legal, Technical, Operations, RCU, and other support functions to ensure smooth processing and optimum turnaround time (TAT).
• Provide timely updates to customers regarding application status and ensure closure of any queries or issues.
• Ensure high levels of customer satisfaction by adopting a customer-centric approach and delivering superior service standards.
• Maintain business databases, MIS reports, sales trackers, and periodic reporting requirements.
• Drive cross-selling of insurance and other related financial products.
• Ensure compliance with company policies, regulatory requirements, and established business processes.
• Track market trends, competition, and customer requirements to identify new business opportunities.
  
  

Work Experience

6–8 years

Benefits

Be an Equal Parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners.

• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers.
• 2 months paid leave for secondary caregivers.
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old on work travel.
  
  

Coverage for childbirth and fertility treatment.

No Place for Discrimination at Godrej

• Gender-neutral anti-harassment policy.
• Same sex partner benefits at par with married spouses.
• Coverage for gender reassignment surgery and hormone replacement therapy.
• Community partnerships and advocacy.
• Persons with Disability (PwD) care.
  
  

We Are Selfish About Your Wellness

• Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options.
• Elder care support for senior family members.
• Preventative healthcare support.
• Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.
• Uncapped sick leave.
• Flexible work options, including remote working and part-time work.
• Mental wellness and self-care programmes, resources, and counselling.
  
  

Celebrating Wins, the Godrej Way

• Structured recognition platforms for individual, team, and business-level achievements.
• Digital and offline instant recognition platforms.
  
  

An Inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company and has been for over a century. It is not just in our DNA but also a key enabler of innovation and growth. Being more diverse, especially having our team members reflect the diversity of our businesses and communities, helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now! We look forward to meeting you.