Teacher Success Manager (TSM)

Teacher Success Manager

Employment Type: Full-Time | Work Mode: Work From Office

Experience: 2+ Years | ndustry: EdTech / Online Education

About the Role

We are looking for an experienced and proactive Teacher Success Manager to take complete ownership of the teacher lifecycle — from hiring and onboarding to training, quality management, performance monitoring, PTMs, and exit management.

The ideal candidate should have strong EdTech experience, excellent people-management skills, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities

1. Training & Quality Management

• Design and conduct training programs for new and existing teachers.
• Ensure teachers meet defined teaching, communication, and quality standards.
• Conduct regular quality audits and provide structured feedback.
• Identify performance gaps and implement improvement plans.
• Track training outcomes and teacher performance.

2. Teacher Hiring & Exit Management

• Coordinate with HR/recruitment teams for teacher hiring requirements.
• Participate in teacher interviews and evaluate candidates based on defined criteria.
• Manage teacher onboarding and induction.
• Handle the complete teacher lifecycle, including performance-related exits and formal exit processes.
• Maintain accurate teacher records and documentation.

3. PTM Management

• Plan and coordinate Parent-Teacher Meetings (PTMs).
• Ensure teachers are well-prepared for PTMs and communicate effectively with parents.
• Monitor feedback received from parents and identify areas for improvement.
• Follow up on concerns and ensure timely resolution.

4. Team Management

• Manage and mentor the Teacher Operations team.
• Set clear expectations, monitor daily performance, and ensure operational discipline.
• Conduct regular one-on-one discussions and performance reviews.
• Build a positive, accountable, and high-performance team culture.

5. Rotational Availability

• Complete rotational availability is mandatory.
• The candidate must be comfortable working across different shifts, including day, evening, and night shifts, based on business requirements.
• Flexibility to work on weekends/holidays may be required as per operational needs.

Mandatory Requirements

• Prior experience in the EdTech industry is mandatory.
• Experience in online education / online teaching operations will be strongly preferred.
• Proven experience in teacher management, training, quality, or academic operations.
• Strong people-management and communication skills.
• Ability to handle multiple responsibilities and manage teams independently.
• Strong problem-solving and decision-making abilities.
• Comfortable working in a fast-paced startup/EdTech environment.
• Full rotational-shift flexibility is mandatory.

What We're Looking For

We are looking for someone who can take end-to-end ownership of Teacher Success and ensure that our teachers are:

Hired → Trained → Quality Assessed → Supported → Developed → Retained

If you are passionate about education, enjoy working with people, and have strong EdTech operations experience, we would love to hear from you.