Tamil & Malayalam customer support executive

BHARAT JOB POST CONSULTANCY SERVICES https://www.bharatjobpost.com/home
is a dedicated employment solutions provider serving job seekers across India through a fully online operating model. The consultancy specializes in Recruitment Process Outsourcing (RPO), recruitment services, and training & development for sectors such as IT, Telecom, Banking, Non-Banking Financial Services, and BPO/KPO. All services for job seekers are offered free of charge, reflecting a strong commitment to accessible career support. The team focuses on personalized guidance and comprehensive resources to help individuals at all experience levels advance their professional journeys. Candidates joining through BHARAT JOB POST CONSULTANCY SERVICES gain access to a wide network of opportunities and ongoing support.

Role Description The Tamil & Malayalam Customer Support Executive will provide customer service and support to clients and candidates, primarily in Tamil or Malayalam, while also using English where needed. This is a full-time, on-site role based in Indore, involving handling inbound and outbound calls, responding to online inquiries, and resolving customer issues in a timely and professional manner. Day-to-day responsibilities include answering questions about services, guiding job seekers through application processes, recording interactions in internal systems, and escalating cases that require specialized assistance. The executive will focus on maintaining customer satisfaction, following defined support procedures, and collaborating with the team to improve overall service quality. The role may also include basic technical troubleshooting related to online platforms and contributing feedback to enhance support workflows.

Job Details
Job Role: Customer Support Executive / Customer Service Executive
Process: Domestic Voice Process
Job Location: Indore, Madhya Pradesh
Work Mode: Work From Office (WFO)
Interview Mode: Online Interview
Job Type: Full-Time
shifts: Candidates should be willing to work in day/night rotational shifts.

Languages:
Candidates must be proficient in at least ONE of the following languages: Tamil or Malayalam, along with average to good English communication skills.
Working Days: 6 days per week

Salary & Relocation Benefits
Salary: 25,000 CTC per month
Initial In-Hand Salary: Approximately 19,000 per month
In-Hand Salary After 3 Months: Approximately 21,500 per month
10,000 relocation bonus after completing 90 days of joining, subject to applicable company terms and conditions.
travel ticket assistance as per applicable company policy.
up to 7 days of accommodation after relocation, subject to applicable terms and conditions.
Note: Relocation benefits are subject to applicable eligibility criteria and company terms and conditions.

Eligibility Criteria
Freshers and experienced candidates can apply.
Undergraduates can apply.
Proficiency in any ONE of the following languages is required: Tamil, Malayalam,
Average to good English communication skills are required.
Candidates should be comfortable working from the office in Indore.
Candidates should be willing to work in day/night rotational shifts.
Candidates relocating to Indore can also apply.
Willing to work 6 days per week
Immediate joiners are preferred

Work Schedule
Working Days: 6 days per week
Shift: Day/Night Rotational Shifts
Week Off: Rotational Week Off
Work Mode: Work From Office
Candidates should be comfortable working according to the assigned shift schedule

Job Responsibilities
As a Customer Support Executive, your responsibilities may include:
Handling customer calls professionally and politely.
Responding to customer queries and providing appropriate information.
Understanding customer requirements and resolving basic customer issues.
Maintaining accurate customer and interaction details.
Following process guidelines and quality standards.
Escalating unresolved customer issues to the appropriate team.
Maintaining professional communication and customer service standards.
Achieving assigned productivity, quality and service-level targets.

Interview Process
The initial interview will be conducted online, allowing candidates to participate remotely.
Shortlisted candidates will be informed about the next steps, interview schedule and joining process

Important Information for Applicants
Please read all job requirements, salary details, training conditions, working days, and shift timings carefully before applying.
For more details -
Visit our official job page for this job: https://www.bharatjobpost.com/tamil-malayalam-telugu-kannada-jobs-in-indore-customer-care-executive

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