TA - Oracle Recruitment Module Support Analyst SME

Mega Walk-In Drive TCS Hyderabad is Hiring for TA - Oracle Recruitment Module Support Analyst –SME

Job Title: TA - Oracle Recruitment Module Support Analyst –SME

Location: Hyderabad

Exp Range: 5-8 Years

Date: 10th Oct 2026

Timings: 10:00 AM – 12:30 PM

Venue: TCS, Synergy Park, Non SEZ Unit, Gachibowli, Hyderabad - 500032

Only Work from Office (No Hybrid, No Remote, No Work from Home)

Shift Timing: Should be comfortable with night (US) & Rotational Shifts

JD: Kindly refer to the end of the post

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcs.com/iBegin/

• Step 2: Click to login

• Step 3: Click New user (Register with us)

• Step 4: Select BPO in areas of interest and complete the registration. (Fill the details)

• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.

Mandatory Documents to carry:

• Candidates must have a registered EP ID
• TCS Online Application Form
• Hard Copy of Resume
• 2 Copy Recent Passport Size Photographs
• Original and 2 photocopy of Govt. ID proof (Aadhaar Card or PAN Card)

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Should be flexible with night shifts & rotation shifts

Job Summary

We are looking for a skilled Oracle Recruitment Module Support Analyst with 3–5 years of experience in Oracle Recruitment/Oracle Recruiting Cloud (ORC) support. The ideal candidate should have strong functional knowledge of the end-to-end Talent Acquisition process and experience of providing production support by managing and resolving recruitment-related tickets. This role requires working closely with business users and cross-functional teams to ensure efficient issue resolution and continuous support for recruitment operations.

Key Responsibilities

• Provide Level 2 functional support for the Oracle Recruitment module/Oracle Recruiting Cloud (ORC).
• Analyse, troubleshoot, and resolve incidents and service requests related to recruitment processes within defined SLAs.
• Handle complex recruitment module issues and coordinate with technical teams for resolution when required.
• Support end users with recruitment-related functionality, configurations, and process queries.
• Monitor and prioritize support tickets, ensuring timely resolution and high customer satisfaction.
• Perform root cause analysis for recurring issues and recommend preventive solutions.
• Collaborate with HR, Talent Acquisition, and technical teams to support business requirements.
• Validate system changes and support testing activities for patches, enhancements, and releases.
• Maintain support documentation, knowledge articles, and standard operating procedures.
• Ensure compliance with organizational support processes and service quality standards.

Required Qualifications

• Bachelor's degree in any discipline.

Experience Requirements

• 3–5 years of hands-on experience supporting the Oracle Recruitment module or Oracle Recruiting Cloud (ORC).
• Strong understanding of the end-to-end Talent Acquisition lifecycle, including requisition management, candidate sourcing, application processing, interview scheduling, offer management, onboarding integration, and hiring workflows.
• Experience managing production support, incident management, and service requests using ticketing tools such as ServiceNow, Jira, or similar platforms.
• Good understanding of Oracle HCM Cloud security roles and recruitment-related business processes.
• Ability to analyze functional issues, perform root cause analysis, and recommend solutions.
• Strong communication, analytical, and problem-solving skills.
• Experience working with global stakeholders and support teams.
• Willingness to work in a night shift.

Key Skills & Competencies

• Strong understanding of US recruitment lifecycle and compliance requirements
• Excellent stakeholder management and communication skills
• Advanced sourcing and screening capabilities
• Analytical mindset with data-driven decision-making
• Coaching and mentoring skills
• Quality assurance and process improvement expertise

Tools & Systems

• Applicant Tracking Systems (ATS): Workday, Taleo, SuccessFactors, or similar
• ServiceNow or other ticketing tools
• LinkedIn Recruiter, job boards, and sourcing platforms

Stakeholder Interaction

• Hiring Managers (US-based)
• HR Business Partners
• Candidates and external vendors
• Internal recruitment and operations teams

Success Metrics / KPIs

• Time-to-fill and time-to-submit
• Quality of hire and hiring manager satisfaction
• Compliance adherence (EEO/OFCCP)
• Audit and quality scores
• Offer acceptance rate
• Process improvement initiatives delivered

Language Requirements

• Fluent English (mandatory)