System Administrator

Role & responsibilities

• Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.
• Manage and maintain Windows Server and Cloud Server environments.
• Administer Active Directory, Group Policy (GPO), DNS, DHCP, File Server, and Print Server.
• Create, modify, and manage user accounts, security groups, and access permissions.
• Monitor server and system performance to ensure maximum availability.
• Perform server patching, updates, and routine maintenance.
• Configure, manage, and troubleshoot VPN connectivity for remote users.
• Troubleshoot hardware, software, operating system, server, and network-related issues.
• Perform regular backup and restore operations for servers and critical business data.
• Monitor backup jobs and verify successful completion.
• Assist in data recovery and maintain backup documentation.
• Configure and manage endpoint security solutions such as Sophos, Kaspersky, or Microsoft Defender.
• Monitor antivirus alerts and ensure systems are protected against security threats. •Maintain IT documentation, system configurations, and standard operating procedures.
•Provide Level 2 technical support and escalate complex issues when required.
•Ensure compliance with IT security policies and organizational standards.
• Handle day-to-day IT asset allocation, tracking, and inventory maintenance.
• Maintain records of laptops, desktops, monitors, printers, and other IT equipment.
• Coordinate asset issuance, return, and periodic asset verification.
• Coordinate with vendors for hardware repairs, warranty claims, and AMC support.
• Remote management through Team Viewer, VNC, & Remote Desktop to solve Windows and Software issue.
• Installation, configuration and maintenance of Network Printers.
• Install and upgrade hardware and software components.
• Take care of all the internal office softwares support.
• Provide technical support to Remote users.

Preferred candidate profile

• L2 Technical Support,Hardware Troubleshooting,
• Desktop/Laptop Support
• LAN/WAN,Sophos Firewall,Kaspersky,Windows Server,Cloud Server,DNS,DHCP,VPN, TCP/IP
• Network Troubleshooting,Printer & Peripheral Support