System Administrator (Yardi)

About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Summary

The ideal candidate will possess a strong understanding of property management operations, affordable housing programs, and Yardi Voyager administration. This individual will collaborate across departments to streamline business processes, improve reporting capabilities, and ensure users maximize the value of our technology investments.

Key Responsibilities

System Administration

• Administer and maintain the Yardi Voyager platform and related modules.
• Configure user accounts, roles, security permissions, and workflows.
• Monitor system performance and coordinate software updates, patches, and enhancements.
• Maintain data integrity through regular audits and system maintenance.

User Support & Training

• Serve as the primary point of contact for Yardi-related support requests.
• Troubleshoot system issues and coordinate resolutions with Yardi Support when necessary.
• Develop user documentation, training materials, and standard operating procedures.
• Conduct onboarding and ongoing training for new and existing employees.

Business Process Improvement

• Partner with Accounting, Property Management, Compliance, and Leadership to identify opportunities for automation and operational efficiencies.
• Analyze existing workflows and recommend system improvements.
• Support implementation of new Yardi modules and functionality.

Reporting & Data Management

• Develop, maintain, and enhance operational and financial reports using Yardi reporting tools.
• Assist leadership with dashboard development and performance metrics.
• Ensure accurate data management across properties and portfolios.

Affordable Housing & Compliance Support

• Support system configuration for affordable housing programs including LIHTC, Section 8, PRA, and other subsidized housing programs.
• Ensure system configurations align with HUD, investor, and regulatory requirements.
• Assist compliance teams with reporting and audit preparation.

Integration & Technology Support

• Coordinate integrations between Yardi and third-party applications.
• Assist with data imports, exports, and system conversions.
• Participate in technology initiatives and cross-functional projects.

Qualifications

Required

• Bachelor's degree in Information Systems, Business Administration, Accounting, or related field (or equivalent experience).
• Minimum of 3 years of Yardi Voyager administration experience.
• Strong understanding of property management and property accounting.
• Experience with security administration, workflows, reporting, and system configuration.
• Advanced Microsoft Excel skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal and written communication skills.

Preferred

• Experience supporting affordable housing portfolios (LIHTC, Section 8, HUD, PRA).
• Experience with Yardi Procure to Pay, RentCafe, CRM, Payment Processing, or other Yardi modules.
• Knowledge of SQL, Power BI, SSRS, or other business intelligence tools.
• Experience managing software implementations and upgrades.

Why Join Relay Human Cloud

Opportunities to work with global clients

Dynamic and collaborative work environment

Excellent work-life balance – 5-day workweek

Comprehensive health & accident insurance

Generous paid time off and holidays

Complimentary lunches & dinners

Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways

Employee development programs – Communication, Soft Skills, and more

Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations

Excellent Employee Referral Program