Support Specialist (Dynamics 365 Administration & Configuration)

Company Description

Our NielsenIQ Technology teams are working on our new Connect platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow. The Dynamics 365 Support Specialist acts as a technical SME and system administrator responsible for the support, enhancement, and governance of NielsenIQ's internal Dynamics 365 platform. This role provides end‑user technical and data support, performs low‑code development and solution deployment, and partners with Product, Business, and Security teams to deliver compliant solutions through Agile sprints and PI planning.
Requires the application of theoretical, technology-specific knowledge, typically gained through formal education (e.g., university or college degree), or relevant expertise in technology-related area(s) to achieve results, with an emphasis on in-depth technical knowledge, project/program management and influence skills. Majority of time is spent on: . Performing technically based activities . Contributing to and/or managing projects . Providing advice/direction in primary areas of expertise . Leveraging relationships by interfacing with and influencing key stakeholders

Job Description

End User Support
o Provide technical and functional support for Dynamics 365 users, including (but not
limited to) forms, views, workflows, dashboards, Cases/Incidents, Contacts, Accounts,
Leads, Users, Teams, Queues, SLAs, Business Rules, Power Automate flows, etc.
o Partner with Product & Business to establish SME level understanding of business
processes and documentation as it relates to end user CRM usage
o Perform data maintenance activities (data projects, loads, corrections, extracts, etc.)
o Diagnose and resolve data issues, integration failures, and automation errors
o Partner with Product team to support their release communications
o Act as a consultative partner to Product team and VOB/business users regarding best
practices and platform usage
o Support user licensing, access, role assignments, and environment onboarding
o Support production instance in addition to lower environments
. Platform Administration
o Configure and maintain Dynamics 365 entities, fields, forms, views, dashboards, flows,
and business rules
o Perform low-code development work, including:
. Power Automate flows
. Light customization and extensions
. Solution packaging and deployment
o Build and maintain reports using FetchXML, SSRS (SQL Server Reporting Services), or
Power BI (as applicable)
o Install, configure, and maintain third‑party components and integrations
o Support environment management and solution promotion across dev/test/prod
. Agile Delivery, PI Planning & Deployment
o Participate in PI planning, backlog refinement, and sprint planning sessions
contributing estimates, consultative inputs and delivery commitments
o Estimate, design, and deliver assigned work items in coordination with product
owners/leaders and delivery teams
o Support business testing, QA teams, validation, and release activities
o Partner with distributed delivery teams to execute sprint commitments
. Platform Governance & Controls
o Ensure the Dynamics 365 and Power Platform environments operate within
established enterprise, security, and compliance standards.
o Apply and enforce Power Platform governance controls, including:
. Environment strategy
. DLP (Data Loss Prevention) policies
. Solution lifecycle management
o Support SOX and internal audit requirements, including:
. Change management evidence
. Access controls
. Segregation of duties
o Partner with architects, security and IAM teams on identity management, best
practices, role design, and access reviews
o Contribute to process & platform documentation, guardrails, and standards

Qualifications

Required
o 3-5 years supporting a large Microsoft Dynamics 365 environment.
o Strong troubleshooting, data analysis, and root cause skills
o Hands-on experience with:
. Dynamics 365 configuration and administration
. Power Automate (Flows) exposure to Canvas Apps
o Must be detail-oriented and have the ability to manage and prioritize multiple
demands from a large user base.
o Deep knowledge of Dynamics 365 ecosystem, data structure all technical
and functional areas along with strong data & BI skills.
o Understanding of Agile delivery (sprints, backlogs, PI planning)
o Superior communication skills both written and verbal
o Superior verbal & written communication and interpersonal skills with the
ability to work with all levels of the organization
o Ability to manage multiple assignments simultaneously with a high level of
autonomy and independence
o Ability to perform effectively with flexibility and adaptability to handle shifting
needs, evolving priorities, and urgent situations that arise.
o Detail orientation with strong organizational skills.
o Ability to learn and apply new concepts quickly.
o Ability to meet tight deadlines.
o Demonstrated critical thinking and diagnostic skills.
. The following experience is preferred but not required:
o Microsoft Dynamics 365 & Power Platform certifications (Preferred)
o Experience with large Dynamics 365 Customer Service implementations
o Experience with governance, compliance, or SOX-controlled environments
o Experience managing CRM technology projects, including gathering and
documenting business requirements, designing and configuring forms,
developing workflows, reports and dashboards, and troubleshooting
application bugs.
o Ability to function tactically with business areas but is also comfortable with
senior level presentations
o Ability to help develop tech stack strategy while executing on deliverables
What Success Looks Like
. End users receive timely, high‑quality technical and data support
. Sprint commitments are delivered reliably and compliantly
. Power Platform solutions adhere to governance and audit standards
. The Dynamics 365 and Power Platform ecosystem is stable, secure, and
continuously improving

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the