Support Executive
Vedcool Ai · Remote · remote · Posted 1d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Experience: Fresher to 3 Years
Job Location: Rajkot (Remote)
Department: Product Support
We are looking for a customer-focused and technically sound Support Executive to assist customers with product-related queries, troubleshoot issues, and ensure smooth product usage. The role involves providing online support and onsite customer assistance, including product guidance, issue resolution, and user training.
- Provide online and onsite support to customers for product-related queries and technical issues.
- Assist customers with product setup, configuration, and usage.
- Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution.
- Handle customer calls, emails, WhatsApp queries, and support requests professionally.
- Visit client locations when required to provide hands-on assistance and training.
- Maintain records of customer issues, resolutions, feedback, and follow-ups.
- Help customers understand product updates, features, and best practices.
- Ensure customer satisfaction through timely responses and effective problem-solving.
- Bachelors degree in IT, Computer Science, or a related field is preferred.
- Good communication and customer-handling skills.
- Basic technical knowledge and the ability to understand software products.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to explain technical concepts in simple language.
- Comfortable with online support and onsite client assistance, depending on location.
- Willingness to travel to client locations when required for onsite roles.
- Basic proficiency in MS Office, email communication, and computer operations.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Issue ResolutionTroubleshootingUsageBasicsupport executiveCustomer HandlingProduct SupportComputer ScienceanalyticalMS Office