Support Executive

Responsibilities:

• Voice Support and Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
• Customer Retention: Maintain high FCR and ensure customer satisfaction.
• Upselling and Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.
• CRM and Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.

Requirements:

• 1-2 years of experience in Voice Process, Technical Support, or Customer Care.
• Experience in upselling/cross-selling preferred.
• Candidates should understand the concepts and know how to effectively upsell and cross-sell.
• Strong issue resolution and customer-handling skills.
• Excellent verbal communication in English, Hindi, and Bengali.
• Minimum Qualification: Graduate.