Supply Chain Manager

About Eat Better Co.

Eat Better Co. is a growing FMCG/food company focused on creating better-for-you food products with an expanding product portfolio and manufacturing operations in Jaipur. As we scale across offline, e-commerce, and quick-commerce channels, we are looking for an experienced professional to manage and strengthen our end-to-end supply chain operations.

Position: Supply Chain Manager

Department: Supply Chain / Operations

Work Location: Jaipur, Rajasthan

Experience: 4–5 Years

Employment Type: Full-Time

Industry: FMCG / Food & Beverage

Role Overview

We are looking for a Supply Chain Manager with strong FMCG experience to manage end-to-end supply chain and operational activities, including procurement coordination, inventory planning, warehouse operations, order processing, dispatch, logistics, and delivery.

The candidate should have hands-on experience managing supply chain operations for FMCG products across e-commerce and quick-commerce platforms such as Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, etc.

The role requires strong operational ownership, coordination skills, data-driven decision-making, and the ability to manage multiple stakeholders and time-sensitive deliveries.

Key Responsibilities

Supply Chain & Operations

• Manage end-to-end supply chain operations from inventory planning to final dispatch and delivery.
• Plan stock availability based on sales requirements, forecasts, and channel-wise demand.
• Coordinate with production, procurement, warehouse, sales, finance, and logistics teams.
• Identify operational gaps and implement processes to improve efficiency and reduce delays.
• Ensure smooth flow of products across warehouses, distribution channels, and customers.

E-commerce & Quick-Commerce Operations

• Manage supply and operational requirements for platforms such as Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, and similar channels.
• Ensure timely order processing, inventory availability, dispatch, and replenishment.
• Monitor platform-specific operational requirements, SLAs, order fulfilment, and stock availability.
• Coordinate with marketplace/quick-commerce teams for operational issues, shortages, cancellations, and replenishment requirements.
• Monitor channel-wise inventory and identify potential stock-outs or excess inventory.

Inventory & Warehouse Management

• Monitor inventory levels of finished goods and coordinate replenishment based on demand.
• Ensure accurate inventory records across physical stock and system records.
• Coordinate warehouse activities including inbound, storage, picking, packing, and outbound dispatch.
• Monitor stock ageing, expiry, damages, shortages, and inventory discrepancies.
• Implement proper inventory control and stock movement processes.

Dispatch & Logistics

• Oversee daily dispatch planning and ensure timely shipment of orders.
• Coordinate with logistics partners and transporters for vehicle availability and shipment movement.
• Track shipments from dispatch to final delivery.
• Monitor delivery timelines, delays, discrepancies, damages, and returns.
• Ensure accurate dispatch documentation, including invoices, e-way bills, delivery challans, LR/GR, and other required documents.
• Identify opportunities to improve delivery efficiency and logistics costs.

Demand Planning & Coordination

• Analyse sales trends, historical data, inventory levels, and upcoming requirements to support demand planning.
• Coordinate with the sales team to understand upcoming orders and market requirements.
• Ensure adequate inventory availability while minimizing excess and slow-moving stock.
• Support production planning by providing inventory and demand inputs.

MIS & Performance Monitoring

• Prepare and review regular supply chain and operations MIS.
• Track key metrics including:
• Inventory levels
• Order fulfilment
• Dispatch performance
• Stock-outs
• Order processing time
• Delivery performance
• Returns and damages
• Logistics costs
• Inventory ageing
• Use Excel/ERP/WMS or relevant systems to analyse data and prepare reports.
• Identify operational issues through data and take corrective action.

Team & Stakeholder Management

• Coordinate with internal teams and external logistics/service partners.
• Manage and guide warehouse, dispatch, and logistics-related teams as required.
• Ensure clear communication and timely execution of operational requirements.
• Escalate critical supply chain issues and provide timely solutions.

Requirements

• Bachelor's degree in Supply Chain Management, Operations, Logistics, Business Administration, or a related field.
• 4–5 years of relevant experience, with FMCG experience mandatory.
• Strong experience in supply chain, logistics, warehouse, dispatch, and operations.
• Hands-on experience with e-commerce and quick-commerce operations is mandatory/preferred.
• Experience working with platforms such as Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, or similar platforms will be strongly preferred.
• Strong knowledge of inventory management and order fulfilment.
• Strong proficiency in MS Excel and MIS reporting.
• Good understanding of logistics documentation and dispatch processes.
• Strong analytical, problem-solving, and coordination skills.
• Ability to work in a fast-paced FMCG environment and manage multiple priorities.

Key Performance Indicators (KPIs)

• Order fulfilment and dispatch efficiency.
• Inventory accuracy and availability.
• Reduction in stock-outs and excess inventory.
• On-time dispatch and delivery.
• Quick-commerce/e-commerce SLA performance.
• Reduction in returns, damages, and operational discrepancies.
• Logistics and supply chain cost efficiency.
• Inventory ageing and working-capital optimization.
• Accuracy and timeliness of supply chain MIS.

Ideal Candidate

The ideal candidate is an experienced FMCG supply chain professional with strong operational ownership. They should be comfortable working with high-volume, fast-moving orders and managing the operational requirements of e-commerce and quick-commerce channels.

The candidate should be data-driven, highly organized, quick at problem-solving, and strong in communication and coordination, with the ability to manage supply chain operations from inventory planning through dispatch and final delivery.