Strategic Change Director

Supporting the GCOO change execution agenda by accelerating and delivering effective change globally, with capabilities across consulting, programme/project management, business analysis and portfolio management.

In this role, you will:

• Deliver large-scale complex change from design to delivery, including large technological and regulatory programmes, and support and lead the change delivery outcomes.
• Manage P&L - 10 million (function perspective) and 100 million (program perspective).
• Demonstrate a proactive professional service ethic, and use it to drive results.
• Be a fast-learning problem solver who is comfortable with ambiguity.
• Display high EQ and excellent communication skills, able to navigate a complex organisation, develop domain knowledge and influence stakeholders.
• Have broad mastery of end-to-end change management skills, in particular, Agile.
• Act as a trusted advisor to senior executive leaders across HSBC by identifying opportunities, constructively challenging conventional thinking, ensuring the customer and colleague outcomes shape the design, and helping to prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational, and regulatory/financial outcomes.
• Make complex HSBC-wide decisions, deliver high-value financial improvement initiatives or regulatory outcomes, and create an environment for development and capability uplift within the Transformation team.
• Support creating and leading a world-class change organisation which is recognised as market leading.
• Be conversant with all facets of the change process including co-creating business cases and justification for initiatives, initiation of change, designing an approach and plan, designing the solution and its impact on the operating model, programme management, business analysis, change adoption and implementation needs, as well as ensuring outcomes and benefits materialise.
• Stay well informed about emerging technology and innovation, and how this can be applied to solve challenges and improve the quality, efficiency and effectiveness of the bank, and customer and colleague experience.
• Ensure there are the right skills to deliver in their teams, and that the performance of strategic partners meets the necessary standards to shape and deliver the required change outcomes.
• Manage costs of change, headcount, risks and issues.

Governance & Committee Memberships:

• Membership and accountability for a wide number of governance and/or steering committees including (amongst others): Global Portfolio Delivery and Investment Committee, GCOO Transformation Services Management Committee and any other programme-related SteerCo and change forums as necessary.

Stakeholders:

• Effectively manage stakeholder relationships across Transformation Services, and Line of Business Groups, and any other stakeholders with regards to key programs being driven by GCOO Transformation Services.
• Engage effectively with Second Line, Third Line, Risk Stewards for Change Management.
• Lead stakeholders and business partners, building strong relationships to ensure consensus and deliver strategic change outcomes.
• Foster open and honest communication which anticipates stakeholder needs.

To be successful you will:

• Have outstanding knowledge of end-to-end change disciplines - functionally, operationally and financially.
• Have a broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance.
• Have very strong knowledge of the external environment - regulatory, political, competitors, innovation etc.
• Have an outstanding understanding of HSBC Group structures, values, behaviours, processes, and objectives.
• Have good working knowledge of functional area in an operational or consulting capacity.
• Have proven ability in successfully identifying, designing and implementing large-scale, complex global/regional change initiatives.
• Have proven experience of operating iterative delivery techniques at scale.
• Have proven ability in working across multi-disciplinary and multi-cultural diverse work environments.
• Have a strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and conclusions.
• Have experience in leading large complex global technological/regulatory programmes as an added advantage.
• Have people leadership capabilities and experience in managing large teams.
• Show evidence of successfully managing financial plans.
• Have successful experience in developing and retaining critical talent and building an effective leadership team.
• Have outstanding relationship management and influencing skills - up to Board level.
• Have the ability to leverage resources available to achieve goals.
• Have outstanding organizational and planning skills to cope with multiple large-scale responsibilities.
• Have knowledge, experience and familiarity with DAP (Digital Acceleration Program), ability to lead Value Stream, and FSA (Future State Architecture) work.
• Hold a degree in a related field or commensurate practical experience.
• Hold industry-recognized technical certifications i.e. PMP, Change Management, Black Belt - Six Sigma (Optional).