Store Manager

Responsibilities

• Exceed Sales KPIs and maintain operational excellence.
• Empower the team to achieve sales targets.
• Ensure compliance with SOPs and conduct store audits.

Be a Role Model

• Ensure exceptional guest experiences.
• Create engaging narratives for customer engagement.
• Inspire and coach sales associates.
• Ensure team members embody LEGO's commitment to creativity and play.

Customer Experience

• Provide clear direction for delivering a signature experience.
• Maintain visually appealing store displays.
• Maximize repeat business and Net Promoter Score

Team Leadership and Development

• Recruit and develop a high performing team.
• Communicate effectively through coaching and performance management.
• Identify and develop talent for career progression

Collaboration and Business Performance

• Collaborate effectively with internal and external stakeholders
• Demonstrate strong teamwork to deliver business performance
• Solve store issues to ensure smooth operations.

Requirements

• Minimum of 6 years in retail management roles.

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