Store Manager

We are looking for an Experience Center Manager to ensure the smooth day-to-day operations of our Experience Center while delivering an exceptional customer experience. This role is responsible for managing store operations, facilities, housekeeping, administration, and customer engagement, ensuring every customer has a seamless and premium experience during their visit.

Key Responsibilities

• Manage the daily opening and closing of the Experience Center.
• Ensure the showroom is clean, well-maintained, and customer-ready at all times.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure all branding and marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Manage office administration, visitor records, and consumables.
• Welcome customers, assist with check-in, and ensure a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with company processes.

Preferred Candidate Profile

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Hospitality, luxury retail, airline, or premium customer service experience is preferred.
• Excellent communication skills in English and the local language.
• Strong organizational and coordination skills.
• Comfortable using MS Excel, Google Sheets, CRM, or ticketing tools.
• Ability to manage multiple stakeholders, vendors, and support teams.
• Customer-first mindset with excellent problem-solving skills.
• Fresh graduates from Hotel Management institutes with relevant training may also be considered.