Store Manager - Westend Mall - Pune

Job Description

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store

operations, driving sales performance, and delivering exceptional

customer experiences through operational expertise, customer-

centric strategies and team leadership.

Key

Responsibilitie

s

: Customer Focus

• Provide exceptional customer service by going the extra mile
  
  

to ensure customer loyalty.

• Exhibit emotional intelligence to build trust and rapport with
  
  

customers.

• Handle customer queries, concerns, and feedback with
  
  

professionalism and empathy.

• Ensure all employees adhere to the company's policies and
  
  

guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including
  
  

achieving category-wise targets.

• Leverage data insights to optimize inventory and identify
  
  

growth opportunities.

• Collaborate with the Visual Merchandising (VM) team to
  
  

ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance
  
  

through coaching, recognition, and accountability.

• Manage team dynamics, resolve conflicts, and foster a
  
  

collaborative work environment.

• Focus on team development by conducting on-the-job training
  
  

(OJT) and providing constructive feedback.

• Manage employee schedules, conduct performance reviews,
  
  

and address hiring and training needs to ensure optimal

staffing.

Change Management

• Adapt to new business strategies and implement changes
  
  

effectively within the store environment.

• Encourage flexibility among team members to embrace new
  
  

processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance
  
  

operational efficiency and customer satisfaction.

• Analyse store performance metrics to identify trends, optimize
  
  

operations, and implement performance improvements.

• Allocate resources efficiently to optimize staff productivity and
  
  

store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual
  
  

merchandising, stock management, and shrinkage prevention.

• Conduct regular audits to ensure the store is functional,
  
  

presentable, and compliant with company standards.

• Maintain outstanding store condition.
• Handle administrative tasks such as managing store
  
  

expenses, maintaining monthly reports, and updating

operational checklists.

Candidate

Requirement

:

• Bachelor's Degree
  
  

Total 5+ years of retail experience in the fashion industry, min

2 years of experience as a store manager or assistant store

manager handled a team of 5+ people.

• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and
  
  

exceeding customer expectations.

• Exceptional customer service orientation with a strong focus
  
  

on customer satisfaction.

• Ability to effectively manage multiple priorities and ensure
  
  

smooth and efficient store operations.

• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective
  
  

team interaction and conflict resolution.

• Strong analytical and problem-solving skills to analyze data,
  
  

identify trends, and make informed decisions.

• Proficiency in store operations, including visual merchandising,
  
  

stock management.

• Understanding of inventory management and loss prevention.
  
  

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