Sr Service Operations Associate

Sr. Ops Associate, Client Insights, CSO

Job Summary

Responsibilities

• In this role, you will have the opportunity to work directly with Gartner's service delivery group and respective leaders with the central goal of driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients.
• Own and accountable for boosting RP coverage by running client outreach operations for a large portfolio of clients. Partner and enable services teams on client outreach operation.
• Sending scheduling/campaign outreaches through a campaign management tool
• Creating Validation trackers in Google Sheets/Excel, incorporating client details and inputs required by the Services delivery associates for scheduling
• Owning the end to end execution of any critical scheduling process for the entire BU. E.g.: Owning various process tracker, running specialized outreaches campaigns
• Apply Lean principles and identify process improvement opportunities for error-free, automated processes
• Implement and replicate process optimization initiative with support from senior members in the team
• Continue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert SDAs/Leadership on lagging/leading KPIs
• Own stakeholder management, relationship building with team members and with cross-functional units.

Requirements

• 1.5-3 years as an Operations Associate or equivalent role in Gartner
• Science, Business/Economics, Operations graduate experience in process management, multi-team coordination management. Experience in service operations teams preferred.
• Excellent written, verbal communication skills
• Intermediate Excel skills
• Comfortable understanding data, and deriving actionable insights
• Excellent stakeholder presence and ability to convey insights in a group meeting

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.