Sr Principal - P&C Platform Engineer
GS1 India · Bengaluru · onsite · Posted 7d ago
Undisclosed15–20 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Education and Professional Qualifications
Area of Specialisation
Experience Required
Desirable
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Build, automate and run the platform that 50,000+ employees across [X] countries use to communicate and collaborate - Microsoft Teams, SharePoint Online and OneDrive, Exchange Online, the Microsoft 365 apps, Power Platform and Microsoft 365 Copilot.
This is the hands-on build role. The Platform Engineer takes architecture direction and a prioritised backlog and turns them into working, tested, automated, documented configuration in production. The expectation is engineering rather than administration: configuration expressed as code and deployed through pipelines, not clicked through a portal and remembered by whoever was on shift.
The role also runs what it builds. Platform Engineers own the operational health of their workloads - diagnosing the awkward, intermittent, only-happens-in-Tokyo problems that never reproduce in a lab, and eliminating the root cause rather than closing the ticket.
Responsibilities
- Design, build, test and deploy configuration across the Microsoft 365 estate: Teams policies, SharePoint and OneDrive settings, Exchange Online transport and mail flow, Purview policies, Entra ID groups and Conditional Access as it applies to collaboration workloads.
- Implement to the reference architecture and standards set by the Principal Architect; raise a design challenge when reality does not match the design rather than quietly deviating.
- Deliver backlog items from sprint to production with the tests, telemetry, documentation and rollback path included - done means running and observable, not merely configured.
- Build and maintain integrations using Microsoft Graph and platform APIs; write the connective tissue between M365, ServiceNow, HR systems and the wider application estate.
- Automate everything that would otherwise be done twice. Provisioning, lifecycle, reporting, remediation, joiner/mover/leaver flows, licence assignment and reclamation.
- Express tenant configuration as code in version control; build and maintain CI/CD pipelines for policy and solution deployment with automated validation and staged ring-based rollout.
- Replace manual runbook steps with self-healing and self-service; treat a recurring manual task as a defect with a backlog item attached.
- Own operational health of assigned workloads: monitoring, alerting, capacity, service health response and performance.
- Investigate and resolve complex incidents and problems - third-line escalation for collaboration platform issues - and drive permanent root-cause elimination.
- Participate in an on-call rotation for major incidents affecting the collaboration platform.
- Manage the continuous change stream from Microsoft: assess message centre and roadmap items, test in a lab tenant, and implement, defer or disable with the reasoning recorded.
- Maintain patch, currency and configuration compliance; remediate vulnerabilities and drift.
- Implement and maintain security and information governance controls in the collaboration estate: sensitivity labels, DLP, retention, external sharing controls, app consent and Conditional Access.
- Produce the evidence that audits require - configuration baselines, change records, access reviews - generated automatically wherever possible.
- Build to regulated-environment requirements where applicable, including GxP-validated systems and the qualification and change control they demand.
- Work daily with the Product Owner on refinement and estimation, and with the Architect on design; give honest estimates and flag risk early.
- Produce operational documentation, runbooks and knowledge articles good enough that the service desk can use them and the next engineer can pick the work up.
- Support and coach the service desk and second-line teams; reduce escalation volume by transferring capability, not by absorbing it.
- Mentor junior engineers and contribute to engineering standards and code review within the squad.
Education and Professional Qualifications
- Bachelors degree in Computer Science, Engineering or a related discipline, or equivalent demonstrable professional experience. Strong practical experience is an acceptable substitute for formal qualification.
- Relevant certifications desirable (e.g., Microsoft 365 Certified: Administrator Expert, Teams Administrator Associate, Identity and Access Administrator Associate, Information Protection and Compliance Administrator, Power Platform Solution Architect, Azure Administrator, ITIL v4 Foundation).
Area of Specialisation
- Hands-on Microsoft 365 platform engineering across the core collaboration workloads - Exchange Online, SharePoint Online / OneDrive and Microsoft Teams - at 50,000-user scale.
- Configuration-as-code for tenant settings - Git, CI/CD pipelines, automated validation and staged ring-based rollout - plus advanced PowerShell and Microsoft Graph automation.
- Microsoft Purview implementation - sensitivity labels, DLP, retention - and the practical behaviour of external sharing, Conditional Access and app consent controls once real users meet them.
- Complex collaboration-platform troubleshooting across client, identity, network and service layers, with root-cause elimination rather than ticket closure.
Experience Required
- 15 years overall and 10+ years in IT engineering or platform operations, including 5+ years working hands-on with Microsoft 365 in a production enterprise environment.
- Experience supporting or engineering a tenant of 5,000+ users; comfortable with the difference between a small tenant and a large one.
- Demonstrable hands-on capability across at least two of Exchange Online, SharePoint Online/OneDrive, or Microsoft Teams - at a level that includes troubleshooting, not only configuration.
- Working PowerShell proficiency with real examples of automation delivered into production, plus practical experience calling the Microsoft Graph API.
- Familiarity with Git and pull-request-based working; willingness to work configuration-as-code if not already doing so.
- Experience operating in an ITIL-aligned change and incident process, including production change ownership.
- Experience delivering within a Scrum or Kanban squad, including refinement, estimation and sprint commitment.
- Willingness to participate in an on-call rotation for major incidents.
- Fluent English, written and spoken; able to explain a technical issue to a non-technical colleague.
Desirable
- Experience in a regulated industry - pharmaceutical, life sciences, biotech, financial services or healthcare - including GxP/CSV/CSA and validated-system change control.
- Migration delivery at scale - on-premises Exchange or SharePoint to cloud, file share to OneDrive/SharePoint, tenant-to-tenant, or third-party platform (Slack, Zoom, Google Workspace, Box) consolidation.
- Teams Phone / voice
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AlmAutomationAgileCI/CD PipelinesBIOTECHapisauditsChange ControlChange ManagementAnalyticsAccessibility TestingCloud AppscloudArchitectureAdministrationCiscoMicrosoft AzureAzure Functionsbicep
About GS1 India
GS1 India
Non-Profit
25
employees
1996
30 years old
New Delhi, Delhi
India
₹17L PA avg
Avg at GS1 India
About
GS1 India enhances supply chain efficiency and regulatory compliance by implementing global standards for product identification and traceability.
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