Sr Manager - Business Partnering & Digital Solution

Job Title: Senior Manager - Business Partnering & Digital Solution

Grade: E

Department: Finance, IT and Legal

Reporting to: Director - Finance, IT and Legal

Location: New Delhi (National Support Office), with travel to state offices

Contract duration: 5 years (extendable)

About Bal Raksha Bharat

Bal Raksha Bharat (also known as Save the Children) is Indias leading independent child rights organisation. It is a member of Save the Children movement that operates globally with the mission to inspire breakthroughs in the way the world treats children and achieve immediate and lasting changes in their lives. We are working towards three breakthroughs in how the world treats children by 2030:

- No child dies from preventable causes before their fifth birthday

- All children learn from a quality basic education

- Violence against children is no longer tolerated

We implement programmes in the remotest corners of India and urban areas in the areas of Health & Nutrition, Education, Child Protection and Livelihood & Economic Wellbeing in order to facilitate quality education, healthcare and protection from harm and abuse and life-saving aid during emergencies to children.

ROLE PURPOSE

The Senior Manager - Business Partnering & Digital Solution will act as a trusted business partner to all functional heads and work closely with the Director, Finance, IT & Legal to build Bal Raksha Bharats business functional needs into working and compliant digital solutions. The role owns the complete business applications portfolio, including Microsoft Dynamics Business Central and the entire organisational data, re-engineers the processes before automating them, manages external solution vendors, leads data compliance with the Digital Personal Data Protection Act 2023 (DPDPA) and DPDP Rules 2025, and governs the responsible use of AI across the organisation. This role coordinates with the infrastructure team on IT security and backup.

- Act as the dedicated digital business partner and a single point of contact for all functional heads, understanding their strategy on technology needs.

- Participate in annual planning and quarterly reviews with functional heads to agree a joint digital plan tied to strategy and goals.

- Participate in discussions with department heads and their team to shape user needs, challenge requests, propose better process and technology options and frame each initiative with expected benefits, costs and risk. Work with functional teams to build business requirement documents with key metrics, user stories and acceptance criteria.

- Own the business application portfolio (Donor 360/BRISK, Microsoft Dynamics Business Central, HRMS (GreytHR), SCMS, and all other solutions platforms and collaboration suite), including future technology roadmaps, all licenses and user adoption.

- Lead user acceptance testing with functional users, training and change management for every release.

- Track benefits post go-live (time saved, data quality, compliance, user satisfaction) and report value delivered back to function heads.

- Run surveys and service reviews for regular user feedbacks and act accordingly.

- Map current-state processes, identify process waste and control gaps, and design to-be processes before any build.

- Identify automation processes with a simple business case: hours saved, errors reduced, risk reduced.

- Embed privacy-by-design and child data safeguarding checks in every redesigned process.

- Draft RFPs in consultation with the Procurement team and scope of work, run evaluations, and negotiate contracts with implementation partners and SaaS providers in line with procurement policy.

- Ensure contracts carry DPDPA-compliant data processing terms, security obligations, breach notification duties, data return/deletion and AI-specific clauses

- Ensure projects are delivered on time, within scope and within budget; track SLAs and run monthly vendor reviews.

- Keep internal ownership of solution designs, configurations, documentation and credentials so no vendor holds lock-in.

- Identify opportunities to integrate data across all applications into a data warehouse or equivalent repository, and execute an integrated data and BI roadmap, aligned with transformation objectives ensuring accuracy and integrity so the organisation has one source of data truth.

- Oversee the development of BI reports, dashboards and visualisations and create opportunities for users to use Power BI.

- Use SQL and analysis to validate data, interpret trends and patterns, and quality-check vendor outputs.

- Ensure database security, performance and reliability, and maintain backup, recovery and disaster recovery plans for business applications.

- Lead the DPDPA compliance plan: identify personal data inventory, purpose and retention mapping, lawful basis and consent records and implement and automate notice and consent flows, including verifiable parental/guardian consent

- Own the breach response with key stakeholders, for notification to the Data Protection Board and affected individuals.

- Run data protection impact assessments for any new systems, vendors and AI use cases.

- Deliver organisation-wide privacy awareness training, with role-specific modules for field staff handling child data.

- Maintain an AI use register and approve AI use cases through a risk-tiered review covering privacy, child safeguarding, bias, accuracy and human oversight.

- Take priority AI pilots from idea to measured outcome

- Build staff AI literacy through practical sessions and a champions network.

- Manage and support financial planning and budgeting for technology investments.

- Report monthly on delivery, risk and compliance status to the CFO, and quarterly to the leadership team/board committee.

- Communicate effectively with stakeholders to ensure alignment and understanding of digital initiatives.

BEHAVIOURS (Values in Practice)

Accountability

- Holds self and others accountable for delivering high-quality, timely and compliant services aligned with organisational goals.

- Demonstrates ownership and responsibility for procurement decisions, resources and commitments with integrity.

Ambition

- Sets ambitious goals for efficiency, value for money, service quality and operational excellence.

- Seeks opportunities to simplify, innovate and build a high-performing procurement and facilities function.

Collaboration

- Builds strong relationships across functions, state teams and external stakeholders.

- Encourages mutual respect, transparency, knowledge sharing and customer-focused service.

Creativity

- Brings innovative and practical solutions to sourcing, facilities, technology and cost optimisation challenges.

- Champions new approaches that improve efficiency, sustainability and user experience.

Integrity

- Upholds the highest ethical standards, transparency and fairness in procurement and vendor dealings.

QUALIFICATIONS

Bachelors degree in Engineering, Computer Science, Information Systems or a related field. An MBA or Masters degree is a plus. Privacy certification (CIPP/A, CIPM, DCPP) is desirable and not must.

EXPERIENCE AND SKILLS

Minimum 8-10 years in technology, with at least 5 years in a techno-functional role (business analysis, application management or solution delivery). Hands-on delivery of at least two enterprise implementations end to end (CRM, ERP, HRMS or case management) with vendor management accountability. Experience in an NGO, CSR or donor-funded organisation is preferred.

KEY COMPETENCIES

Strong business partnering mindset to build trusted relationships with senior stakeholders, negotiate priorities and links technology decisions to outcomes.

Effective communication and interpersonal skills; able to translate into plain language.

Strong problem-solving and analytical skills, with sound judgement on data and AI risk.

Understanding of child safeguarding principles

Excellent project management and organisational abilities.

Experience procuring and contract-managing SaaS and implementation vendors.

Working knowledge of the DPDP Act 2023 and DPDP Rules 2025, with practical experience implementing privacy controls (consent, data mapping, breach response).

Strong data analysis and visualisation skills; working proficiency in SQL and BI tools such as Power BI.

Understanding of data warehousing, ETL and integration concepts.

Experience with cloud and SaaS platforms and familiarity with Dynamics, Kobo/ODK is an advantage.

Familiarity with budgeting and financial planning for technology investments.

Generic Competencies

: Utilises being part of a global movement to promote change in the policy and public sphere on child related issues

: Drives an enabling environment for gender equality and inclusion, and prioritising the most deprived and marginalised children

: Inspires others to embrace the values and principles that underpin partnerships and the localisation agenda

Promotes the rights of children in own work and in work with colleagues and peers

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

Bal Raksha Bharat aims to be an equal opportunity employer. We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. Women candidates are encouraged to apply.

Child Safeguarding

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

CHILD SAFEGUARDING (Strike out whichever is not applicable)

Level 1: The role holder will not have contact with children and/or young people, or access to personal data about children or young people, as part of their work; therefore, a police check will not be mandatory unless the content or location of the role changes, in which case the Child Safeguarding level will be reviewed.

Level 2: Either the role holder will have access to personal data about children and/or young people as part of their work; or they will be working in a regulated position (Finance, Monitoring & Evaluation, Legal etc.); therefore, a police check will be required.

Level 3: The role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in programs; or are visiting programs; therefore a police check will be required.

Recommended for this role: Level 2, subject to BRBs role-based safeguarding assessment.

Safeguarding our Staff

The post holder is required to carry out the duties in accordance with the BRB s anti-harassment policy.