Sr. IT Systems Admin Manager

We are seeking a highly motivated, experienced, and hands-on IT Systems Administration Senior Manager to lead the management, maintenance, security, and efficient operation of our computer systems and applications across all India offices.

Responsibilities:

• Systems Management and Maintenance: Oversee the installation, configuration, maintenance, and monitoring of all IT systems and infrastructure across all India office locations, ensuring high availability and optimal performance.
• Troubleshooting and Problem Resolution: Proactively identify and troubleshoot complex system issues, escalating to vendors or SMEs as needed, and driving timely resolution. Own the problem-solving process from start to finish, communicating effectively with stakeholders.
• Communication and Collaboration: Serve as the primary point of contact for ETI in India regarding IT matters. Draft and deliver clear and concise communications to the business about outages, upgrades, and other necessary notices. Act as the local escalation point for the India ETI Service Desk team.
• Systems Administration: Administer key systems and applications, including Azure Virtual Desktop, PM Cloud, Microsoft Defender, Intune, and other critical business applications.
• Vendor Management: Research, evaluate, and recommend IT products and solutions. Collaborate with vendors, negotiate contracts, manage licenses, and maintain strong vendor relationships.
• Performance Monitoring and Reporting: Utilize monitoring tools like Ivanti Neurons and ControlUp to track system performance, identify areas for improvement, and provide regular performance metrics to ETI leadership.
• Documentation and Knowledge Sharing: Create and maintain accurate system documentation. Actively participate in knowledge sharing with ETI colleagues.
• Strategic Planning: Contribute to the development and implementation of a strategic vision for IT in India, identifying critical technological components and their impact on business operations. Evaluate existing monitoring systems and propose improvements to shift towards proactive troubleshooting.
• Team Leadership: Provide guidance, mentorship, and support to IT staff in India. Foster a collaborative team environment focused on service excellence and continuous improvement.
• Project Management: Manage multiple IT projects simultaneously, ensuring timely completion and alignment with business priorities.

Requirements:

• Bachelor's degree in computer science or a related field preferred.
• 12+ years of experience in IT systems administration or a related field, with at least 3 years in a supervisory or team lead capacity.
• Strong technical knowledge of systems, hardware, and application protocols.
• Hands-on experience with Active Directory and Microsoft Entra ID, including user/group management, GPO, and identity governance.
• Proficiency in PowerShell scripting for automation and systems administration tasks.
• Hands-on expertise in Microsoft Azure VDI, Intune, and Microsoft Defender.
• Experience with incident management processes, including root cause analysis, escalation procedures, and post-incident reviews.
• Demonstrated ability to lead, inspire, and motivate teams.
• Excellent communication and interpersonal skills, both written and verbal, with the ability to communicate effectively with technical and non-technical staff.
• Proven ability to work independently and as part of a team, managing multiple projects concurrently.
• Strong problem-solving and analytical skills with a proven track record.
• Proactive and results-oriented approach.