Sr Engineer I, Technical Customer Care
Schneider Electric · Bengaluru · onsite · Posted 1d ago
Undisclosed2–6 yrsfulltimeSourced from
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About this role
Job Summary
What You Will Do
Systems and Technologies
Core technical areas
Building automation environment
What We Are Looking For
How You Will Work
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Provide expert Level 3 technical support for EcoStruxure Building Operation and related building management systems. You will resolve complex customer issues, support local technical teams, investigate product failures, and work with Engineering to improve solutions and customer outcomes.
What You Will Do
- Resolve complex technical issues: Provide expert support for software, hardware, networking, databases, controllers, and building automation systems.
- Support regional teams: Guide in-country support teams, Application Engineers, Sales teams, and customers on advanced technical cases.
- Investigate product failures: Identify and qualify potential product defects, reproduce issues, and provide clear technical evidence to Engineering.
- Manage support cases: Maintain accurate case updates in the CRM system, document troubleshooting performed, and drive cases toward timely resolution.
- Troubleshoot customer systems: Connect remotely to customer installations for diagnostics, healthy-system checks, and resolution of critical issues.
- Validate complex solutions: Design, plan, research, evaluate, and test systems used to monitor or control electrical equipment and building management systems.
- Handle critical escalations: Prioritize high-impact site issues, particularly those affecting Global Strategic Accounts and Strategic Partners.
- Build technical knowledge: Research technical problems and create clear documentation covering solutions, known issues, and troubleshooting guidance.
Systems and Technologies
Core technical areas
- Software and hardware troubleshooting
- Microsoft Windows and Linux
- IP networks and communication systems
- Database troubleshooting
- IoT devices and cloud connectivity
Building automation environment
- EcoStruxure Building Operation (EBO)
- Building Management Systems (BMS)
- Heating, ventilation and air conditioning (HVAC)
- Electrical and power systems
- BACnet, LON and Modbus protocols
- Fire, access and security integrations
What We Are Looking For
- Education: Engineering degree in Electrical Engineering, Building Automation, Computer Science, or an equivalent qualification.
- Experience: Strong hands-on experience in system troubleshooting, diagnosis, and problem solving across building automation, software, hardware, networks, and databases. Previous Technical Support experience is highly valued.
- Essential Skills: Strong knowledge of building automation and control systems, including HVAC applications. Experience with Microsoft Windows and Linux operating systems and associated network environments. Strong IT and IP networking fundamentals. Knowledge of BMS communication protocols such as BACnet, LON, and Modbus. Ability to work with customers and stakeholders from varied technical backgrounds, including engineers, electricians, IT teams, account managers, and Sales teams. Strong written and spoken English.
- Preferred Experience: Power or electrical systems knowledge. IoT devices and cloud-based connectivity. Experience providing technical support for BMS or building automation solutions.
How You Will Work
- Customer-focused, positive, and motivated to learn new products and technologies.
- Organized and able to work independently as well as within cross-functional teams.
- Clear, practical communicator who is comfortable in a fast-paced, dynamic environment.
- Curious, collaborative, and willing to challenge existing approaches constructively.
- Available for occasional travel to customer sites worldwide.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationcrmBacnetCustomer CareCommunication protocolsDiagnosticsControl SystemsBuilding AutomationBuilding Management SystemsDatabase Troubleshootingelectrical engineeringcloudCyber SecurityElectrical Equipmentcompliance
About Schneider Electric
Schneider Electric
Industrial Automation
37.0k+
employees
1999
27 years old
Paris
France
About
Global leader in energy management and automation, driving sustainability and efficiency with €38.15 billion in 2024 revenue, innovating for a more sustainable future worldwide.
Industries
Industrial AutomationArchitecture & Interior Design
Employee ratings
5,153 reviews
4.1/ 5
Culture
4.0
Career growth
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Work-life
4.0
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