Sr Cust Supp Mgt Professional (Delivery Lead)

Job Description

To provide tactical leadership and support to the regional consultants and assist in planning, implementation, and internal initiatives. To support all phases in the delivery of Sparta products including but not limited to internal processes, developing user stories, configuration oversight, configuration, testing and training.

Responsibilities

• Oversee projects, team members, and customers from a technical and/or industry SME perspective while also coaching and managing escalations, as necessary
• Mentoring Delivery Consultants to improve their skills and promote consistency across the team
• Provide oversight and direction to internal initiatives, as necessary
• Must be willing to travel 25%-50%.
  
  

Qualifications

Must Have:

• Ability to lead, motivate and direct a team
• Hands-on experience in both individual contributor and leadership roles within a team
• 8-10 years Experience leading teams in a software delivery organization
• 5+ years of proven experience in an analytical or business/quality systems environment
• Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
  
  

We Value

• Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
• Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
• Salesforce experience highly preferred (3+ years preferred)
• Familiarity with MS Office Outlook, Word, Visio and Excel
• Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus. Experience with other SaaS software, document management systems or quality management software tools (i.e. ERP, MES, EDMS and QMS) is highly preferred. Experience with implementing QMS, documenting validation plans and conducting customer workshops
  
  

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.