Sr Associate Paradox Technical Support Engineer

Your work days are brighter here.

We re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions, supporting customers, or creating a space where everyone belongs, you ll do meaningful work with Workmates who ve got your back. In return, we ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you ve found a match in Workday, and we hope to be a match for you too.

About the Team

About the Role

About the Role

The Workday Paradox Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.

Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.

Location: This position is based in the Workday Pune office. Candidates must be local to Pune, India or be willing to self-relocate. Candidates will be expected to work from the office at least 50% of the time. The Engineer will be on a shift rotation schedule alternating between the early and late shifts. The schedule for this role is Shift 2(11am - 8pm IST).

Roles Responsibilities

Troubleshoot complex account configurations, APIs, Job Feeds, and databases to resolve complex cases efficiently.

Reproduce production issues and communicate workarounds

Writing and executing SQL queries for data investigation.

Performing mass updates requests via Public API for customers.

Configure client SSO, sFTP, and SSH security protocols.

Partner with Product Managers on feature gaps and Development on code-level bug fixes.

Triage other service requests via support cases and determine correct routing.

Communicate effectively, balance immediate and long term needs, and understand when to escalate critical issues to key stakeholders.

Maintain internal Technical Documentation which includes Internal Troubleshooting Guides and important details regarding specific account configurations.

Complete monthly product training and daily knowledge refreshes to maintain subject matter expertise.

Consistently demonstrate knowledge-sharing to internal team members.

About You

Basic Qualifications

Other Qualifications

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!