Sr Advisory Solution Consultant - TMT

What you get to do in this role:

• Support product sales as a technical, solution, and industry domain expert within a client-facing sales team pursuing strategic enterprise customers and prospects.
• Bring industry-specific expertise across Manufacturing, Retail, IT/ITES, and/or Telecommunications, with the ability to understand industry operating models, customer journeys, service operations, business processes, technology landscapes, and transformation priorities.
• Translate industry challenges into compelling solution narratives by connecting business outcomes, customer experience, workflow transformation, automation, data, and AI with ServiceNow capabilities.
• Lead executive and technical discovery workshops to uncover customer priorities, operational challenges, transformation opportunities, and desired business outcomes.
• Develop and deliver compelling product demonstrations and solution experiences that reflect real industry scenarios and end-to-end business processes, rather than feature-led demonstrations.
• Engage credibly with senior business stakeholders, CIO/CTO/CBO organizations, enterprise architects, operations leaders, and transformation teams.
• Develop strong client and partner relationships and establish yourself as a trusted advisor throughout the sales cycle.
• Develop solution architectures that demonstrate how ServiceNow integrates with a customers broader enterprise technology ecosystem, including CRM, ERP, contact center, data, integration, and AI platforms.
• Articulate the role of AI, Agentic AI, automation, workflow orchestration, and data in transforming industry-specific processes and customer experiences.
• Stay current on competitive positioning, industry trends, emerging technology, AI developments, and market differentiation.
• Represent ServiceNow at executive briefings, customer workshops, conferences, industry forums, user groups, partner events, and trade shows. Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
• 10+ years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role.
• Strong domain expertise in at least one, preferably more, of the following industries: Manufacturing, Retail, IT/ITES, or Telecommunications.
• Demonstrated ability to understand and articulate industry business processes, customer journeys, operational challenges, transformation priorities, and technology landscapes.
• Experience converting complex business requirements into solution architectures, demonstrations, transformation roadmaps, and compelling executive narratives.
• Experience engaging both business and technical stakeholders, ranging from operational teams to senior executives and enterprise architects.
• Proficiency with the ServiceNow platform or strong technical expertise with enterprise cloud software platforms and architectures.
• Strong understanding of enterprise integrations and the role of platforms such as CRM, ERP, contact center, data platforms, APIs, integration technologies, and AI services within an enterprise architecture.
• Experience working collaboratively with Product Management, Product Marketing, Sales, Partners, Professional Services, and customer technology teams.
• Strong discovery, storytelling, presentation, demonstration, and executive communication skills.
• Ability to operate strategically within complex enterprise accounts while remaining hands-on with solution development and demonstrations.
• Ability and willingness to travel as necessary.