Solution Architect

Overview

Lead Our AI Platform Launch

We're seeking an experienced Solution Architect/SME to join our consultancy as we launch DispatchAngel, our AI-powered revenue optimization platform for home services businesses. This pivotal role combines deep technical expertise with customer-facing leadership to drive product adoption while maintaining our consultancy's commitment to custom solutions.

Responsibilities

What You'll Do

Customer Engagement & Education

• Travel to customer sites (franchise networks, home services businesses) to deliver compelling product demonstrations and technical deep-dives
• Educate clients on DispatchAngel's AI-powered cancellation prediction, smart dispatch optimization, and revenue recovery features
• Translate complex technical concepts (ML models, data integration, predictive analytics) into business value for operations managers and business owners
• Lead discovery sessions to understand customer pain points around scheduling inefficiencies, cancellation rates, and technician utilization
  
  

Technical Leadership

• Serve as the product SME for DispatchAngel platform and all modules
• Design and present solution architectures integrating ServiceTitan, CRM systems, call center data, and marketing platforms
• Create implementation roadmaps addressing data integration, API connections, and multi-tenant security requirements
• Guide customers through the medallion architecture (Bronze/Silver/Gold data layers) and analytics capabilities
  
  

Pre-Sales & Implementation Support

• Identify and document integration points, data requirements, and technical dependencies
• Design proof-of-concepts demonstrating cancellation prediction accuracy and schedule optimization
• Collaborate with customers to establish success metrics and ROI calculations
• Address technical objections and architect solutions for complex customer environments
  
  

Product Development Partnership

• Conduct QA/testing during customer demos to ensure product reliability
• Design low fidelity frontend experiences and dashboards tailored to customer workflows
• Provide feedback to product team on feature requirements and usability improvements
• Identify patterns in customer needs to inform product roadmap
• Balance product capabilities with custom consulting solutions
  
  

Requirements

What We're Looking For

Experience

• 12+ years in solution architecture, technical consulting, or similar customer-facing technical roles
• Proven track record in field service management, scheduling optimization, or related domains
• Experience with AI/ML implementations in production environments
• Background in SaaS product demonstrations and enterprise software sales cycles
• Hands-on experience implementing solutions in the Microsoft Azure ecosystem
  
  

Technical Expertise - Microsoft Azure Stack

• Deep expertise in Azure Data Platform: Azure Data Factory, Databricks Lakehouse, Azure Machine Learning, Azure Functions
• Microsoft Integration & Analytics: Power BI development, Azure Communication Services, Azure Maps, Application Insights
• Security & Governance: Azure Active Directory/Entra ID, Azure Key Vault, Virtual Network configuration, Row-level security
• API integrations with platforms like ServiceTitan, Google Analytics, and CRM systems
• Experience with real-time data streaming and event-driven architectures
• Knowledge of predictive analytics, machine learning models, and feature engineering
• Understanding of multi-tenant SaaS architectures in Azure
  
  

Business Acumen

• Ability to calculate and demonstrate ROI for technology investments
• Understanding of home services industry operations and revenue optimization
• Experience with franchise business models and multi-location deployments
• Track record of translating technical capabilities into business value propositions
  
  

Skills

• Exceptional presentation and communication abilities for C-level audiences
• Strong consultative approach to problem-solving and solution design
• UI/UX design sensibility for creating intuitive operational dashboards
• Analytical mindset with ability to identify patterns in data and operational inefficiencies
  
  

Compensation & Benefits

Compensation & Benefits

Base Salary

Competitive base salary commensurate with experience

Variable Compensation

Commission structure: Percentage of each closed deal

Bonus Structure

Performance bonuses tied to quarterly/annual sales targets

Additional Incentives

Additional incentives for customer retention and expansion sales

Benefits Package

Generous unlimited PTO policy

Home office stipend and travel expense coverage

Latest equipment (Windows machine, monitors, etc.)

Annual learning & development budget

Equity participation opportunities

Performance-based bonuses

Fast-paced, growth-oriented environment