Software Engineering Manager - II
Ecolab · Bengaluru · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
- Lead, mentor, and manage the tech leads and developers to design ServiceNow solutions across different applications and modules of the Customer Service application.
- Drive project management and Agile practices using sprint planning based on scope and deliverables.
- Establish performance goals, conduct regular reviews, and foster a culture of accountability and continuous improvement.
- Ensure platform stability, scalability, and maintainability by enforcing coding standards, testing practices, and release management processes.
- Translate business requirements into actionable engineering tasks and ensure cross-functional collaboration across CRM, ERP, IoT, and other enterprise systems.
- Manage and oversee integrations with SAP, Salesforce, and other enterprise platforms. Must have experience in GenAI, NowAssist and other ServiceNow AI related components.
- Define the architecture, standards, policies, framework, and best practices for automation in line with Enterprise Architecture, Infrastructure and Security policies, whilst supporting wider consumption of the platform to drive process automation.
- Responsible for HLD, LLDs, and translating complex business requirements into scalable, maintainable, and upgrade-friendly ServiceNow solutions.
- Collaborate with product owners, business stakeholders, and technical teams to ensure alignment with enterprise goals.
- Provide technical leadership and mentorship to developers and administrators.
- Ensure seamless workflows across case management, field operations, manufacturing, and accounts payable processes.
- Stay current with ServiceNow releases and recommend adoption of new features relevant to customer service, field operations, and manufacturing.
- ITSM (Good to have)
- CSM (Customer Service Management) - Must have.
- FSM (Field Service Management): Good to have.
- S2P (Source to Pay) - Good to have.
- MCO (Manufacturing Connected Operations): Optional.
- APO (Accounts payable Operation) - Good to have.
- Case management, workflows/Flow Designer automation, omni-channel engagement, and Employee Center / Customer portals.
- Ability to liaise with customer service teams, support managers, and design seamless integrations with CRM systems.
- Workforce scheduling, dispatch optimization, mobile field agent enablement, and asset tracking.
- Experience in designing workflows for preventive maintenance, service requests, and field operations efficiency.
- Integration expertise with ERP and external ticketing systems to streamline service delivery.
- Product lifecycle management, ownership models, and governance frameworks.
- Ability to deliver product catalogs, ownership hierarchies, compliance reporting, and advanced analytics.
- Liaise with product owners, Architects portfolio managers, and manufacturing stakeholders to align IT solutions with operational goals.
Sourced from naukri
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About Ecolab
Ecolab
Waste Management
3.8k+
employees
Beaver Creek
US
About
A trusted partner for millions of customers, Ecolab (NYSE: ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $15 billion, employs more than 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets.
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