SME/ Head - Retail

Mandatory Skills (Must Have)
•Deep expertise in Retail and E-commerce business processes including merchandising, pricing, inventory management, supply chain, store operations, digital commerce, customer experience, and loyalty programmes
•Strong Product Management and Product lifecycle ownership capabilities, including discovery, roadmap definition, alignment, and prioritization
•Strong stakeholder management, consulting, workshop facilitation, and executive communication skills
•Expertise in requirements gathering, process mapping, gap analysis, user story creation, and functional specifications
•Retail business process transformation and digital transformation consulting experience
•Ability to translate business requirements into functional, product, and technology requirements
•Strong understanding of retail operating models, customer journeys, and end-to-end business workflows
•Experience collaborating with Product Managers, Architects, Engineering teams, Data teams, and business stakeholders to define and deliver solutions
Good to Have
•Data Analytics, AI, and Machine Learning exposure in retail use cases
•Retail modernization and cloud migration initiatives
•Agile delivery methodologies and product engineering practices
•Understanding of enterprise technology landscapes, modern application architectures, APIs, integrations, cloud platforms, and data ecosystems
•Ability to evaluate retail technology solutions and contribute to solutioning, architecture, and transformation discussions
•Experience with tools such as Jira, Confluence, Figma, Miro etc.
Professional Attributes & Qualifications
•Education: BE/BTech/ME/MTech/MBA in Computer Science, Engineering, Information Technology, Retail Management, Business Administration, or related field
•Leadership: Experience mentoring teams on retail domain concepts and industry best practices
•Ownership: Proven ability to drive business-to-technology transformation initiatives end-to-end
•Consulting: Strong client-facing consulting and stakeholder management capabilities
•Problem Solving: Ability to analyze complex retail business challenges and identify transformation opportunities
•Design Thinking: Ability to apply design thinking principles to understand business and customer needs and translate them into practical technology solutions
•Domain-led Design: Ability to apply deep retail domain knowledge to shape solution design, architecture decisions, and business processes
•Communication: Excellent written, verbal, presentation, and executive stakeholder communication skills
Key Responsibilities
•Act as a Head of Retail Practice across business and technology transformation initiatives.
•Understand retail operating models, customer journeys, and industry best practices to guide solution development.
•Collaborate with business stakeholders to identify transformation opportunities and define business requirements.
•Translate business requirements into functional, technical, and solution requirements.
•Partner with Solution Architects, Engineering, Data, and AI teams to define scalable technology solutions.
•Participate in architecture discussions and provide retail-domain recommendations for strategic decisions.
•Conduct discovery workshops, facilitate and collaborate on technology assessments and proof-of-concept initiatives.
•Evaluate proposed technology solutions from the standpoint of customer needs, business outcomes and design requirements.
•Engage with senior client stakeholders to communicate product-related solutions and their impact effectively.
•Mentor teams on retail industry practices, trends, and transformation strategies.